Reservations Agent

5 days ago

Edmonton, Canada Pomeroy Lodging LP Full time

**We are looking for a Reservations Agent**:
**Rate of Pay: $18/hour, 35 hours/week**

Start a new Adventure while working for an Autograph by Marriott Resort located in the heart of the iconic Canadian Rockies The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today

**The Role**:
Onboarding and training will be required for your first couple of days, onsite in Kananaskis, at the Pomeroy Kananskis Mountain Lodge.

**Amazing Work Perks**:

- Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels
- Food and Beverage discounts at ALL 5 of our dining outlets
- Discounts on activities offered through our Activities Committee: Skydiving, Yoga, Golf Passes, Ski/Snowboard Passes, to name a few
- Personal days: 5 personal days after 90 days of employment per year
- Growth and development opportunities, both personal and professional
- Health and Wellness benefits (some restrictions may apply)
- Vacation is accrued starting on your first day of work at a rate of 4% of your earnings

**Responsibilities**:

- Handle all guest calls regarding reservations, rooms, dining, Kananaskis Nordic Spa and general inquiries
- Responsible for handling incoming calls, inquires and guest correspondence
- Qualify and upsell reservations where appropriate to achieve hotel and individual financial goals
- Cross-sell Spa & Hotel bookings
- Set up comments, details and billing for all transient reservations
- Ensure packages, VIP and special attention guests are taken care of
- Process deposits
- General Department Tasks

**Qualifications and Requirement**:

- Knowledge of Opera PMS, Chorum Cloud and Empower reservation systems is an asset
- Able to manage tasks independently with attention to detail and customer service focus
- Able to take initiative and solve problems
- Knowledge of Kananaskis, Hotels and surrounding area is an asset
- Professional phone manners and communication skills (verbal and written)
- Competency in basic computer skills along with the ability to type 35-40 words per minute
- Business or Hospitality degree an asset

You will be required to complete a typing test in the interview process.

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