IT Technical Support

7 days ago

Saskatoon, Canada RedArx Cyber Group Full time

**Job Title**: Desktop & Technical Support Specialist
**Location**: [Saskatoon]
**Company**: REDARX Cyber Group

**About Us**
REDARX Cyber Group is a leading Managed IT & Cybersecurity provider, delivering enterprise-grade solutions to businesses across Western Canada. We specialize in Microsoft 365 management, endpoint security, and Zero Trust frameworks, ensuring our clients stay protected in today’s digital landscape.

**Position Overview**

**Key Responsibilities**
- Provide onsite and remote Level 1-2 support for desktops, laptops, printers, and peripherals.
- Troubleshoot and resolve issues related to Microsoft 365, Windows Server, and Entra ID.
- Assist with network connectivity issues, VPN access, and security tools (EDR, Zero Trust, etc.).
- Document issues, resolutions, and processes in the ticketing system (PSA/RMM).
- Escalate complex technical issues to higher-tier support teams when necessary.
- Participate in onboarding of new clients, including endpoint setup and system hardening.

**Requirements**:

- 2-4 years of hands-on IT support experience.
- Strong knowledge of Microsoft 365 administration and desktop operating systems.
- Familiarity with Active Directory / Entra ID and basic networking concepts (DNS, DHCP, VLANs).
- Experience with RMM/PSA tools (e.g., Syncro, NinjaOne, ConnectWise, HaloPSA).
- Ability to manage multiple tickets and prioritize tasks effectively.
- Excellent communication and customer service skills.
- Valid driver’s license (for occasional onsite support if required).

**Nice-to-Have**
- Experience with endpoint security platforms.
- Familiarity with NIST/CIS frameworks.
- Microsoft or CompTIA certifications (A+, Network+, Security+, M365 Fundamentals/Associate).

**What We Offer**
- Competitive salary based on experience.
- Comprehensive benefits package after probation.
- Opportunities for professional development and certification.
- A collaborative environment where your ideas and contributions make a real impact.
- Exposure to advanced cybersecurity tools and enterprise-grade environments.

Pay: $44,894.43-$74,012.86 per year

Work Location: In person

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