Application Support Analyst

2 weeks ago

Vancouver, Canada Teekay Full time

**Role**:Application Support Analyst

**Location**:Vancouver

**Reports To**:Manager, Applications

**Position Summary**

**Major Responsibilities**
- Establish strong relationships with process stakeholders to understand and prioritize issues, work items, initiatives, and projects that deliver value. Create specifications, process/data maps, and use cases. Challenge the status quo
- Work with IT team, vendors, and departments to champion data integrity and reliability through education and monitoring. Mentor junior IT members.
- Support the new vessel onboarding process
- Coordinate with the global Vessel Systems Support group to test, implement, and support solutions on the vessels
- Work with Analytics team in identifying table relationships and data behavior within your supported system; to improve integrations and data quality within the data warehouse
- Develop reports and dashboards, in conjunction with business stakeholders, to assist in identifying KPIs and data trends

**Requirements (Knowledge, Skill and Abilities)**
- Demonstrated ability to learn and adapt; to understand business usage of the system and make suggestions for improvement
- Strong knowledge of continuous quality improvement, management information systems techniques, and change control procedures
- Self-starter and results driven. Able to prioritize and complete tasks in a timely manner, with minimum guidance or prompting. Proactive, dependable and positive attitude
- Solid SQL querying experience, and experience with report/dashboard writing software
- Proficiency with supporting O365 suite (i.e. SharePoint, Teams) an asset
- Outgoing personality with excellent communication skills. Must be comfortable delivering presentations, and leading meetings
- Flexibility to provide after-hours support. Experience supporting remote locations in multiple time zones is an asset
- Available to travel to regional offices and to vessels to service software, if required

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