Customer Service Representative

2 weeks ago


Rosser, Canada Highway Motor Freight Ltd Full time

The Customer Service Rep. is responsible for carrying out all types of day-to-day activities such as: ensure timely resolution and communication with internal/external customers regarding a variety of issues, maintaining files and data entry, collecting customer information, answering and directing calls, etc.

**Responsibilities**:

- Answering inquiries and provide prompt communication regarding status of shipments
- Maintain all safety-related records, including Driver Qualification Files, maintenance logs, and accident reports, ensuring they are complete and up-to-date
- Develop and deliver safety training for drivers and other transportation personnel, including orientation programs and ongoing professional development.
- Stay informed about industry trends, new technologies (like telematics), and changes in safety regulations to recommend and implement improvements.
- Work with leadership to build a strong safety culture within the organization, promoting safe practices and continuous risk improvement.

**Job Types**: Full-time, Permanent

Pay: $17.00-$25.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-10-01



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