Director, Credit Solutions

Requisition ID: 192603

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Director Credit Solutions, Commercial Automotive**

**Purpose**:
The Director Credit Solutions is responsible for overseeing their assigned portfolio and managing a team of Sr. Credit Solution Managers and Credit Solution Managers.

Major responsibilities include:

- Managing their assigned commercial credit portfolio through review/verification of credits, both new and existing;
- Executing sound credit decisions/recommendations;
- Coaching and promoting the development of credit skills within their team;
- Supporting profitable growth of the commercial automotive portfolio.

The Director Credit Solutions is responsible for meeting negotiated goals which include credit quality objectives, Customer and employee satisfaction goals, human resource management and operational effectiveness objectives. They provide leadership and guidance to the DFC delivery network in a manner consistent with the overall Domestic Bank strategy of developing and leading a customer-focused Credit culture while achieving business line revenue and ROAC/RoRWA objectives. This includes a primary responsibility for leading, managing, coaching and training others by focusing on Credit disciplines.

**Accountabilities**:
1. Manages their assigned commercial credit portfolio through review/verification of all credit documents, presentations prepared and executed by the Credit Unit staff as well as the (Senior) Relationship Managers. Management of the portfolio includes both the executions of new credits (supporting profitable growth) as well as ongoing routine credit monitoring as Bank policy/guidelines require.
- Observing, monitoring and trending credit dealings of all customers both on an industry wide and individual basis continuously, in order to take appropriate actions to address both opportunities and potential risks.
- Informing all essential senior management of all necessary information relevant to credits as required in an accurate and timely manner.
- Preparing and ensuring their team are preparing credits which:

- are timely;
- address customer needs;
- adhere to Bank policy and credit guidelines;
- are fully researched/analysed to identify risks;
- are clear and concise in presentation.
- Ensuring their team:

- manage credit documents in a manner that allows for quick/efficient retrieval of customer information;
- prepare and execute daily credit transactions in a way that is consistent with Bank credit policies/guidelines;
- monitor and operate all credits so that off-side conditions are managed effectively between customer needs and Bank policies/guidelines resulting in mínimal risk to both the customer and the Bank.

2. Executes sound credit decisions/recommendations on all credits prepared on their team through review and analyses of documentation, discussion of the customers’ profile and needs, as well as other supporting rationale.
- Reviewing credits that require sign-off by a Director or the Director and Head to ensure that:

- all required information is included;
- all potential risks have been addressed;
- all customer needs have been addressed,
- all trends/forecasts are credible/logical;
- calculations are accurate.
- Making credit decisions (based on the above criteria) which are in the best interests of the Bank and the customer to the best of their ability.
- Providing rationale for credit decisions (approvals and for declines) in a logical, rational manner.
- Ensuring their team members are building skills/knowledge to develop sound credit decisions and providing their expertise in discussion of all credit decisions.

3. Manages the performance of their team to ensure that productivity, customer service and quality standards are met/exceeded.
- Identifying skill/knowledge gaps and providing coaching or training to increase job performance.
- Providing ongoing feedback to staff though both day to day feedback and formal appraisal to enhance/improve job performance.
- Assisting the development of SMART performance objectives and ensuring these objectives are clearly communicated to and followed up with individual staff.
- Working collaboratively with partners, specifically, the Sales Team and CAST Team, to drive efficiencies and provide superb customer service.

4. Manages the day-to-day workflow and operation of their team to meet deadlines and procedural requirements.
- Delegating credits/accounts within their team based on the following:

- the officer has the skill/knowledge to complete the work, considering the complexity and sense of urgency of the credit;
- where standards and timeframes allow, credits are delegated to allow for growth in skill
- knowledge of the staff on their team.
- Monitoring the daily workflow and making adjustments to officer’s work as priorities dictate.
- Negotiating/liaising with (Senior) Relationship Managers and their team to ensure that c