Bilingual Customer Care Associate
1 week ago
**Bilingual Customer Care Associate**:
Job ID : 6042
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Toronto, Canada
Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.
Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.
Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.
Starting in September, Definity employees move to a hybrid work model so we can collaborate, build mentoring relationships, and solve complex or cross-functional business opportunities together. Our teams work in whichever environment best supports what they're working on and who they're working with. We're actively reinventing our offices as welcoming workspaces that optimize collaboration and empower leaders to use our space to strengthen team dynamics. Our tools and processes seamlessly connect employees from multiple locations, and our culture encourages respectful engagement and flexibility. Leaders work with their teams to determine the right balance of on-site and remote work that best meets the needs of their team, cross-functional engagement, responsibilities and timelines, plus those of our customers, our broker partners, and the company culture.
**What can you expect in this role**
- Your shift will be scheduled between 12:00PM and 8:00PM
- Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Gather all necessary information, inputting it accurately into company database
- Provide the insured with basic information on coverage, and arrange any necessary supplemental services
- Provide data tracking support and manage spreadsheets
**What do you bring to the role?**
- Bilingual is required (English and French)
- Exceptional communication skills, both verbal and written
- Strong customer service, problem solving and resolution skills
- Proven ability to multi-task and think on your feet in a fast-paced environment
- Ability to work independently and in a team environment
- Strong attention to detail to ensure accuracy of information
- No insurance industry experience required
**Go ahead and expect a lot — you deserve it, and we’ve got it**:
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).
LI-Hybrid
-
Bilingual Customer Care Associate
2 weeks ago
Toronto, Canada Harry Rosen Inc. Full timeBilingual Customer Care Associate (Seasonal) page is loaded## Bilingual Customer Care Associate (Seasonal)locations: Torontotime type: Part timeposted on: Posted Yesterdayjob requisition id: R5596It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the...
-
Customer Care Associate
2 weeks ago
Toronto, Canada Hyundai Capital Full timeJob Description - Customer Care Associate (Bilingual French/English) NW) Job Description Customer Care Associate (Bilingual French/English) - ( NW ) Description Who We Are Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance, and Genesis...
-
Bilingual Customer Care Associate
9 hours ago
Toronto, Ontario, Canada Harry Rosen Full time $40,000 - $70,000 per yearIt's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.Bilingual Customer Care Associate (Remote)Seasonal, Part-TimeReporting to Customer Care Leader Toronto, OntarioAs a leading clothing retailer of finer menswear based in Toronto and operating in major centres...
-
Customer Care Associate
2 weeks ago
Toronto, Canada Hyundai Capital Full timeJob Description - Customer Care Associate (Bilingual French/English) (250000NW)Job DescriptionCustomer Care Associate (Bilingual French/English) - ( 250000NW )DescriptionWho We AreHyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance, and...
-
Customer Care Associate
2 weeks ago
Toronto, Canada Hyundai Capital Full timeJob Description - Customer Care Associate (Bilingual French/English) (250000NW)Job DescriptionCustomer Care Associate (Bilingual French/English) - ( 250000NW )DescriptionWho We AreHyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance, and...
-
Bilingual Customer Care Associate
1 week ago
Toronto, Canada Definity Full time**Bilingual Customer Care Associate** Job ID : 5925 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Ottawa, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline...
-
Toronto, Canada Hyundai Capital Full timeA leading finance company in Toronto is seeking a Bilingual Customer Care Associate to provide exceptional service in both French and English. Responsibilities include answering inquiries about lease and loan accounts, managing customer concerns, and achieving performance metrics. The ideal candidate has experience in customer service and preferably in an...
-
Toronto, Canada Hyundai Capital Full timeA leading finance company in Toronto is seeking a Bilingual Customer Care Associate to provide exceptional service in both French and English. Responsibilities include answering inquiries about lease and loan accounts, managing customer concerns, and achieving performance metrics. The ideal candidate has experience in customer service and preferably in an...
-
Toronto, Canada Hyundai Capital Full timeA leading finance company in Toronto is seeking a Bilingual Customer Care Associate to provide exceptional service in both French and English. Responsibilities include answering inquiries about lease and loan accounts, managing customer concerns, and achieving performance metrics. The ideal candidate has experience in customer service and preferably in an...
-
Toronto, Canada Hyundai Capital Full timeA leading finance company in Toronto is seeking a Bilingual Customer Care Associate to provide exceptional service in both French and English. Responsibilities include answering inquiries about lease and loan accounts, managing customer concerns, and achieving performance metrics. The ideal candidate has experience in customer service and preferably in an...
