Tenant Coordinator

1 week ago

Duncan, Canada Cowichan Tribes Full time

_Pursuant to section 41 of the BC Human Rights Code, preference may be given to applicants of Indigenous ancestry._

**PURPOSE**: Reporting to the Tenant Advisor, the purpose and responsibilities of the Tenant Coordinator is to provide a full range of housing and property management services and administrative support to facilitate the requirements of the department. These are full-time, 1 year

  • term positions that work primarily in office with moderate local travel as required.

**responsibilities**

**Provide Administrative Support to the Program**

  • Support staff in a variety of clerical duties such as copying, and filing
  • Attend department staff meetings
  • Manage files and update information on the database
  • Prepare monthly reports for management
  • Assist in the planning and implementation of housing department computer tracking and program systems, including AIS, TIFIS and/or others tracking systems
  • Refer community members to internal and external resources when appropriate
  • Participate in a variety of internal and external committees and working groups as directed by the Tenant Advisor
  • Act as Tenant Advisor as directed, required and /or requested
  • Assist with preparation of program budgets
  • Assist with the preparation of annual housing reports and financial reports
  • Assist with the preparation of Band Council Resolutions as may be required
  • Identify areas for improvement and implement Best Practices as required
  • Liaise with Maintenance Team
  • Other related duties as required

**Provide Property Management Oversight To The Program**

  • Oversees the Pest Control program
  • Oversees the housing wait-list
  • Responsible for tenant correspondence
  • Receive and respond to tenant and community complaints
  • Respond and provide assistance to community member housing concerns and/or requests, and make referrals as required
  • Assist with communication to tenants for compliance
  • Assist with rent and arrears collection
  • Ensure annual tenant rental and repayment agreements are current
  • Develop and implement rent and arrears collection strategies as required
  • Meet with tenants and members to update and maintain current tenant and occupant records
  • Coordinate with other internal departments and outside agencies or organizations to receive and process required documents
  • Coordinate with SHD Maintenance staff and possibly conduct annual inspections of rental & CMHC houses, or more frequently as may be required
  • Assess conditions of rental houses, including overcrowding, before move-in, and after move-out
  • Refer and recommend any maintenance concerns to the maintenance supervisor & enter in the electronic tracking system
  • Manage insurance related issues and documentation with Band and CMHC rentals
  • Track Group Mortgage information, including maturity dates and report to Asset team
  • Update the Relocation Strategy - moving tenants who are over or under-housed
  • Develop and implement policy and processes with management to improve program delivery
  • Other related duties as required

Pursuant to section 41 of the BC Human Rights Code, preference may be given to applicants of Indigenous ancestry.

**EDUCATION AND EXPERIENCE: (please attach all required documents)**

  • Grade 12 graduation required
  • Asset Management or Property Management training/certification preferred
  • Understanding of house envelopes, maintenance scheduling, and preventative maintenance is preferred
  • Minimum 3 years’ property management or asset management experience is an asset
  • Experience working in a First Nations community is essential
  • Criminal Record Check (CRC) required
  • Valid BC Driver’s License and reliable vehicle required

**knowledge, skills, and abilities**

  • Knowledge of Cowichan Tribes internal departments and programs an asset
  • Knowledge of Indigenous Housing funding agents, such as Canadian Housing & Mortgage Corporation (CHMC) and Indian Services Canada (ISC)
  • Knowledge and understanding of Cowichan Tribes culture, land, traditions and the Hul’q’umi’num’ language or a willingness to learn
  • Knowledge of internal databases an asset, such as AIS and TIFIS
  • Well-developed written, oral, interpersonal and organizational skills
  • Time management with the ability to multitask different tasks simultaneously

**Reference No. SHD-ADM-TC-0125**

Cowichan Tribes Human Resources Department

435 Trunk Road - Unit 208 (second floor)

Duncan, BC, V9L, 2P5

**Deadline: February 10, 2025 at 4:00 p.m.**

**Job Types**: Full-time, Fixed term contract

Contract length: 12 months

Pay: $34.75-$36.86 per hour

Expected hours: 35 per week

Additional pay

  • Overtime pay

**Benefits**

  • On-site parking
  • Wellness program

Flexible language requirement

  • French not required

Schedule

  • Monday to Friday

**Experience**

  • property management: 3 years (preferred)

Work Location: In person

Application deadline: 2025-02-10