Call Centre Team Leader

3 days ago

Stittsville, Canada AutoShack.com Full time

**Customer Service/Sales Team Leader**

**Responsibilities**
- Training, and preparing representatives to respond to customers questions and complaints and troubleshoot problems with services or products
- Ensuring representatives understand and comply with all department objectives, performance standards and policies
- Answering representatives’ questions regarding best practices or difficult calls
- Identifying operational issues and suggesting possible improvements
- Monitoring and evaluating representative’s performance, providing learning or coaching opportunities, and taking corrective action, if necessary
- Preparing reports and analyzing data to assist management as they determine Department goals
- Working with operations team members to support agents and maximize customer satisfaction
- Lead a team of 6 to 12 agents

**Requirements**:

- College or equivalent education in management, is preferred
- 3 years (dedicated or combined); Supervision, Business Development, Sales, Customer Service Supervisory Coaching and Training experience required
- Excellent problem solving, leadership and customer service skills
- Excellent command, written and spoken, of the English Language
- Ability to remain calm and courteous under pressure
- Must be flexible to work a rotating shift schedule including Saturdays

**Compensation**
- Includes a competitive salary and comprehensive benefits package.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- Stittsville, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Pass a criminal background check

**Experience**:

- Customer support: 3 years (required)
- Call center: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

  • Call Centre Team Leader

    1 week ago

    Stittsville, Canada AutoShack.com Full time

    **Customer Service/Sales Team Leader** AutoShack is an Ottawa based E-commerce company with 40+ years’ experience in the automotive industry. **Responsibilities** - Training, and preparing representatives to respond to customers questions and complaints and troubleshoot problems with services or products - Ensuring representatives understand and comply...

  • Contact Centre Team Leader

    5 days ago

    Stittsville, Canada AutoShack.com Full time

    Contact Centre Team Leader Location: In office - 201 Iber Road Stittsville (Ottawa) Reports to: Contact Center Operations Manager **Job Type**: Full-Time **Responsibilities**: Team Leadership: - Oversee a team handling inquiries on Amazon, eBay, Walmart, and AutoShack. - Monitor performance, provide coaching, and ensure sales targets are met. - Foster a...

  • Call Centre Manager

    2 weeks ago

    Stittsville, Canada AutoShack.com Full time

    **CALL CENTER MANAGER** **AUTOSHACK, **a leading expert in Direct-to-Consumer Retail Auto Parts Distribution for 40+ years, is seeking a Call Center Manager. The Call Center Manager will oversee and lead the operational and qualitative management of the 80+ Call Center Team. The Call Center Manager will oversee; hiring, training, coaching, culture,...

  • Call Centre Manager

    2 weeks ago

    Stittsville, Canada AutoShack.com Full time

    **CALL CENTER MANAGER** **AUTOSHACK, **a leading expert in Direct-to-Consumer Retail Auto Parts Distribution for 40+ years, is seeking a Call Center Manager. The Call Center Manager will oversee and lead the operational and qualitative management of the 80+ Call Center Team. The Call Center Manager will oversee; hiring, training, coaching, culture,...

  • Kitchen Team Leader

    2 weeks ago

    Stittsville, Canada Benny&Co Full time

    **Benny&Co.** Are you looking to work as part of a dynamic team? Does the idea of advancing within a growing company excite you? Do you want a job that reflects who you are and is adapted to your needs and lifestyle? **We have the perfect position for you** Our promise? A positive environment that supports your growth and is in line with Benny&Co. values:...

  • Ophthalmic Technician

    2 weeks ago

    Stittsville, Canada Cityedge Vision Centre Full time

    2 Doses of Covid-19 vaccination required. Full-time and/or Part-time Positions available CITYEDGE VISION CENTRE is a specialized ophthalmology practice with a fully equipped refractive cataract surgery suite. We pride ourselves on being a community-based medical eye care with a wide range of services and are an accredited out of hospital premises (OHP). We...

  • Ophthalmic Technician

    7 days ago

    Stittsville, Canada Cityedge Vision Centre Full time

    2 Doses of Covid-19 vaccination required. Full-time and/or Part-time Positions available CITYEDGE VISION CENTRE is a specialized ophthalmology practice with a fully equipped refractive cataract surgery suite. We pride ourselves on being a community-based medical eye care with a wide range of services and are an accredited out of hospital premises (OHP). We...

  • Ophthalmic Technician

    3 days ago

    Stittsville, Ontario, Canada CityEdge Vision Centre Full time US$42,000 - US$48,000 per year

    Part-time Position availableCITYEDGE VISION CENTRE is a specialized ophthalmology practice with a fully equipped refractive cataract surgery suite. We pride ourselves on being a community-based medical eye care with a wide range of services and are an accredited out of hospital premises (OHP). We offer a supportive small team environment and are looking for...

  • Assistant Store Manager Kanata

    2 weeks ago

    Stittsville, Canada The Cell Phone Centre Full time

    **This is NOT your typical retail sales management job.** **We are looking for a highly motivated individual with a burning desire to succeed in a hybrid retail sales management role. We are a team of mobile communication experts who go the extra mile to ensure our clients get the best device, the best plan, and the best experience. Our mission is to make...

  • Store Manager-kanata

    2 weeks ago

    Stittsville, Canada The Cell Phone Centre Full time

    **Sales Superstars Wanted** **Young or old-if you have the stuff, we’ll know. We will train someone who has everything we want. We pay a fair base, but huge performance rewards to get you over $100k and beyond each year. You must be awesome at opening doors and getting appointments from a cold and warm start. You must be highly self-motivated, a terrific...