Night Auditor/front Desk Agent

The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of a guest’s stay.

In addition to the above, the Night Audit position is generally responsible for the reconciliation and completion of all daily transactions.

ACTIVITIES:
The duties and responsibilities for the Guest Service Representative/Night Auditor include, but are not limited to the following:

- Create a welcoming environment for guests.
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette.
- Coordinate guestroom maintenance work with the engineering and maintenance division.
- Report any unusual occurrences or requests to the manager or supervisor.
- Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments - cash, debit, and credit and maintain a float.
- Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel.
- posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.
- Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained.
- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
- Audit all income postings and charges.
- Record and balance staff and house charges.
- Prepare and transmit credit card deposits.
- Process city ledger work to accounting.
- Know all safety and emergency procedures, and is aware of accident prevention policies.
- Ensure the work environment is tidy and well organized at all times (lobby).
- Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

- Excellent communication skills in English
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace
- Excellent organizational, interpersonal, and administrative skills
- Proficient or familiar with computerized systems
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Present a high degree of professional work ethic and image
- High school graduate or equivalent
- Availability to work day, evening, and night shifts any day of the week including weekends and holidays

**Job Types**: Part-time, Permanent
Part-time hours: 24 per week

**Salary**: From $16.50 per hour

Schedule:

- 8 hour shift
- Holidays
- Night shift
- Weekend availability

Ability to commute/relocate:

- Newmarket, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- This position will require Overnight work as well as shifts on weekends. What is your availability?

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Overnight Shift (required)

Work Location: One location