Client Relations Advisor

2 days ago

Hamilton, Canada Driven Brands Full time

Company:Driven Brands

We invite you to join us at Driven Brands

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

**JOB DESCRIPTION**:
**CARSTAR® **Canada **is seeking a **Client Relations Advisor **to work in their growing Contact Centre in Hamilton, Ontario. As a Client Relations Advisor with **CARSTAR® **you will be responsible for fielding inbound and outbound calls from clients seeking accident assistance, estimate and repair appointments and answers to general inquiries. This is a great opportunity for someone seeking an entry-level position in an office environment setting with part time hours.

**CARSTAR® **is North America’s largest franchise network of independently owned and operated collision repair facilities with more than 700 locations in 35 states and 10 Canadian provinces. A part of the Driven Brands family of automotive aftermarket franchise brands, CARSTAR delivers national scale, premier vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings. CARSTAR has maintained its commitment to give back to the communities it serves through a variety of fundraising initiatives, including raising over $4 million for cystic fibrosis research, care and advocacy across North America.

**Call Centre Hours of Operation are**:
Monday to Friday 8am -9pm

Saturday and Sunday 8am-4pm

Responsibilities include but are not limited to:

- Function as an expediter of all incoming and outgoing calls
- Manage and coordinate appointments
- Book estimates and answer customer inquiries
- Conduct customer experience follow-up calls
- Work closely with the Contact Centre Team to implement project initiatives
- Ensure the proper processes are being following and task deadlines are being met
- Properly manage customer information utilizing internal data systems
- Flexible/adaptable to constant change

**Qualifications and Competencies**:

- Bilingualism (English/French) is an asset
- Strong communication skills (reading, writing, speaking, listening)
- Experience in a Contact Centre environment or related field is preferred
- Shows predominate skills in computer literacy
- Good organization and time management skills
- Works well independently in a fast paced environment
- Works well under pressure
- Experience in the automotive industry and asset (but not required)

Currently this position is remote (work from home) and will be transferred to work in the Hamilton office pending public health recommendations.

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