Front Desk Agent
2 weeks ago
or equivalent experience
**Work Setting**:
- Hotel, motel, resort
**Tasks**:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Provide customer service
**Computer and Technology Knowledge**:
- Multi-line switchboard
- Computerized bookkeeping system
- Internet
**Security and Safety**:
- Bondable
- Criminal record check
**Transportation/Travel Information**:
- Own transportation
**Work Conditions and Physical Capabilities**:
- Fast-paced environment
- Standing for extended periods
- Work under pressure
**Personal Suitability**:
- Dependability
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
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