Junior IT Support/website Admin
3 days ago
**Job Summary**
**1. Website Management & Feature Development**:
- **Maintain the Coachliners website**: Ensure website uptime, performance, and security through regular monitoring, updates, and patching.
- **Add features to the website**: Work on implementing new functionalities, enhancements, and design improvements to keep the website modern, user-friendly, and competitive.
- Manage website content, ensuring accuracy, relevance, and brand consistency.
- Troubleshoot website-related issues, such as broken links, form errors, or display problems.
- Collaborate with marketing and sales teams to align website features with business goals.
**2. Sales Agent Support & Empowerment**:
- **Work closely with sales agents to address IT-related issues**: Provide prompt and effective technical assistance for their sales tools, CRM systems, booking platforms, and communication software.
- Troubleshoot and resolve software glitches, data entry problems, or system access issues impacting sales operations.
- Conduct training sessions for sales agents on new software, features, or best practices to maximize their efficiency.
- Act as a liaison between sales and IT, translating sales team needs into technical requirements for system improvements.
**3. Customer Experience Enhancement**:
- **Proactively identify and address IT issues that impact customer experience**: This includes ensuring the reliability and speed of customer-facing systems (e.g., online booking, customer portals).
- Contribute to the design and implementation of user-friendly website features and online tools that simplify customer interactions.
- Gather and analyze feedback related to technical aspects of the customer journey to drive continuous improvement.
- Ensure the security and privacy of customer data across all digital platforms.
**Qualifications**:
- Diploma or Bachelor's degree in Information Technology, Computer Science, Web Development, or a related field.
- 2-4 years of experience in an IT Support or Helpdesk role.
- Proven experience in website maintenance and/or front-end web development (HTML, CSS, JavaScript, CMS platforms like WordPress).
- Strong understanding of operating systems (Windows), Microsoft Office Suite, and general networking principles.
- Experience with CRM systems and/or online booking platforms is a plus.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Exceptional customer service orientation and a proactive approach to support.
**Desired Attributes**:
Pay: $20.00 per hour
Expected hours: 37.5 per week
Work Location: In person
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