Team Manager, Corporate Actions

Job Description

Current work authorization for Canada is required for all openings.
You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. Who We Are:
Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.based firms.

For more information about Fidelity Clearing Canada, please visit
- Corporate Actions team:

- The team facilitates end-to-end processing of corporate actions across various depositories. Corporate Actions include mandatory actions, mandatory with options, and voluntary actions. Depositories include Canadian (CDS), US (DTCC) and Foreign (Citi).
- The Team Manager is the direct leader of the team. This role oversees the day-to-day operations, managing volumes, and ensuring an effortless customer experience. The role reports into the Manager, Operations (Corporate Actions & Entitlements)
- Responsibilities
1. Operations management- Reviews day to day work as needed, ensures completion of all tasks- Identifies processing errors/trends; suggests plans to correct- Ensures accepted policies and procedures are adhered to, and risks to FCC or clients are identified and proactively mitigated- Provides functional area expertise, oversight, problem resolution, training, analysis, and reporting- Responsible for analyzing the flow of work which includes process improvements; recommends/implements a course of action ensuring appropriate training for associates.- Navigate escalations and troubleshoot for case resolution- Achieve performance metric targets

2. Compliance and risk management.- Assists in or develops supervisory procedures that are designed to strengthen regulatory and risk controls for assigned team(s)- Oversees the risk and exposure of the day-to-day work- Participates in internal and external audit engagements; assists with remediation of all findings that impact scope of assigned work.- Accountable for identifying issues and risks (financial and regulatory); proactively resolves where possible or escalates appropriately- Issues escalated and resolved in a timely manner by following identified procedures.- Responds and actions time-bound items

3. People managementEngage team in establishing clear and measurable goals that achieve business results.- Ensure all direct reports have a documented development plan and progress update according to their action plans- Provide regular coaching and feedback to help direct reports and team meet business objectives and enhance individual performance.- Ensure team understands FCC’s values, risk tolerance, and policies and procedures- Ensure team receives the training on the skills and knowledge to proficiently perform the role

4. Provides input into business and resource planning/execution-
- Understands resource needs and advocates for appropriate staffing levels- Plays an active lead role in corporate/divisional projects and initiatives- Participate in implementation of products and services as applicable

5. Working relationships- Collaborates with peers and leaders' departments to resolve problems or enhance processes- Works with key business partners/and correspondents on projects and initiatives.- Partners with external business partners such as 3rd party vendors and custodians, to communicate and resolve issues.- Seeks out Continuous Improvement opportunities to enhance ease of doing business for clients and to further support the team- Looks for opportunities to partner and build networks across businesses

What We Are Looking For:

- Skills and Knowledge- Knowledge of Corporate Actions- Organized self-starter, with a proven ability to manage a specialized team with complex task- Strong customer service skills- Strong written and verbal communication skills.- Effectively able to manage multiple competing priorities- Experience in building and managing relationships with customers and team members.- Ability to contribute meaningfully to divisional and departmental initiatives, implement initiatives and manage change- Continuous improvement mindset- A clear understanding of risks associated with complex functions, and the ability to balance risk, regulation, and customer expectations- Clear understanding of reconciliation methodology and standards.- A curious mindset
- Experience- 3+ years in Financial Services- 3+ years progressive experience within the brokerage or financial services industry- 1+ years of experience coaching, training, mentoring, and leading people- Knowledge of Canadian Securities Industry is an asset- CSC certification is an asset
- Some of the ways we’ll help you feel valued and supported as part of our team:
- Flexible working arrangements - hybrid options- Competitive total compensation, including company contributions to your group RRSP without a matching requirement