Customer Experience Manager

5 days ago


Toronto, Canada 4D Conference Full time

**Job Summary**

**Duties**
- Lead and supervise the customer service team, providing guidance and support to ensure high performance.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Communicate effectively with customers, addressing their needs and concerns promptly.
- Negotiate solutions with customers to resolve issues while maintaining positive relationships.
- Train and mentor team members on best practices in customer service, communication, and problem-solving.
- Collaborate with other departments to align customer experience initiatives with company goals.

**Experience**
- Proven leadership experience in a customer service environment.
- Strong communication skills in English; proficiency in Spanish or other languages is highly desirable.
- Experience in project management, with the ability to manage multiple tasks simultaneously.
- Demonstrated ability to analyze data and make informed decisions based on findings.
- Excellent negotiation skills with a focus on achieving win-win outcomes for customers and the company.
- A background in supervising teams and fostering a collaborative work environment is essential.

Join us as we strive to create an exceptional experience for our customers

**Job Types**: Full-time, Part-time

Pay: $24.38-$30.76 per hour

Expected hours: 20 - 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Company pension
- Employee assistance program

Flexible language requirement:

- French not required

Schedule:

- 4 hour shift
- 8 hour shift
- Monday to Friday

Work Location: In person



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