Business Operations Associate

Job Title

Business Operations Associate

Requisition

JR000014279 Business Operations Associate (Open)

Location

CC-Canada - CAN510

Additional Locations

Toronto, Canada

**Job Description**:

- Summary
- The Business Operations Associate contributes to the development and completion of projects that vary in size and complexity, contributing to the success of their respective sales region. They are responsible for executing business processes that support all commercial functions of the organization, ensure client deliverables, achieve organizational standards, and help solve operational issues. The Business Operations Associate position provides the opportunity to manage key business processes and gain exposure to a variety of management, sales, marketing, event, and implementation challenges.
- Essential Functions
- External event management: Support the preparation, execution, and follow-up of commercial events, including, but not limited to
- Venue management
- Travel arrangements for healthcare professionals (HCP)
- HCP assistance and relationship management
- Healthcare compliance (HCC) process management and reporting
- Budget management
- Internal meeting management: Support the preparation, execution, and follow-up of internal meetings and events, including, but not limited to
- Meeting coordination & participation
- Venue management
- Travel arrangements
- Catering
- Budget management
- Budget process management: Support the budget management process including, but not limited to
- Purchase order preparation and processing
- Budget change request process management
- Monthly spend reconciliation and reporting to Finance
- Tender/contract management: Support the Commercial team and collaborate with Pricing and Contracting, and other internal and external stakeholders to manage tenders and contracts including, but not limited to
- Tender/contract dossier preparation and submission
- Tender/contract execution and monitoring
- Vendor management: Partners with Procurement and Legal, to manage external vendors, including, but not limited to
- Contract set-up and management
- PO and invoice management
- Vendor audit
- Project and process management: Participates in European business operations projects supporting the development, implementation, and continuous improvement of standard operating procedures
- General Administration:

- Coordinate all Canadian employees site events and celebrations
- Create and manage the overall team annual calendar
- Provide on-boarding assistance to new employees including asset acquisition, procedure and systems training
- o Provide administrative support to the General Manager
- Stakeholder management: Partners with
- Other functions such as Customer, Clinical and Technical Service, Pricing and Contracting, Professional Education, Marketing, etc. to meet company goals
- External vendors to implement and execute processes and projects.
- Minimum Requirements
- Education / Experience / Skills:

- Preferably 5 years + professional experience in business operations, sales or marketing support, personal assistance or general administration, or customer relations
- Fluent in English, both written and spoken and one other additional language of the respective sales region, further European languages are an advantage
- Proficient in using Microsoft Office 365 (i.e., Word, Excel, PowerPoint, Outlook, Teams, SharePoint), additional experience in working with collaborative and work management software is an advantage (e.g., SmartSheet, MS Project, MindManager, etc.)
- High attention to detail and strong organizational skills are essential
- Ability to thrive in a diverse and international work environment
- Ability to work virtually with mínimal supervision and collaborate in a matrix organization
- Ability to work under pressure and retain high levels of confidentiality at all times
- Enthusiastic and dedicated with a can-do attitude to work
- Organizational Relationship/Scope:

- Reports to: Regional Business (Senior) Manager / Country Manager
- Working Conditions:
This is a hybrid office-based role in Mississauga, Ontario. Role requires some travel (10%) to the United States and Europe. Incumbent must maintain an up-to-date passport.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
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