Field Service Representative- Flight Systems

“Cascade Aerospace is one of Canada’s leading specialty aerospace and defence contractors - a place where _we do cool things_ for great customers” We invite you to consider a career with us. Join our team and experience our creative, innovative, and performance-based company

The **Field Services Representative (FSR Flight Systems)** is a primary member of an integrated team working with various DND and Cascade personnel to improve aircraft serviceability on the front line by providing strong technical guidance and leadership in the resolution of immediate and long-term issues impacting the CC130H fleet.

The position enhances support to CC130H by embedding a highly knowledgeable Legacy Hercules expert within the first line unit. This role is, therefore, directly tied to optimizing aircraft serviceability, reducing the number of Ops Restrictions on each aircraft, and assisting in the timely identification and resolution to Supply and Engineering issues. This position reports directly to Cascade's Senior Manager of Programs with direct liaison with the Project Manager. When not advising the resolution of immediate Aircraft On Ground (AOG) situations, the position is also responsible to investigate the root cause of repetitive or significant technical problems and to recommend corrective actions.
- **Contract duration: 14 months with the potential of extension and/or permanent placement within the Cascade team.**_

**KEY RESPONSIBILITIES**
- Working directly with the Canadian Forces (CF) 435 Squadron SAMEO, supporting aircraft availability to meet Canada's Search & Rescue commitment. This position is pivotal to finding resolutions to issues as they arise, including assisting squadron personnel in trouble shooting Primary Air Vehicle (PAV) related technical issues.
- Troubleshoot, conduct investigations, perform research and generate solutions for any and all C130 flight systems related issues.
- Work effectively with Cascade Aerospace Production Specialists, Supply Chain Management and Integrated Logistics Support, et al. to resolve technical issues that are affecting operations.
- Carry out investigations to determine the cause (and root cause if applicable) of repetitive or significant technical problems and recommend and/or initiate corrective actions.
- Liaise effectively with CF Sqn/Engineering Project Office personnel, CC130H WSM Office, and on-site CF and contractor representatives to resolve issues of significance.
- Conduct regular progress reviews and report on schedule and quality performance.
- Ensure compliance with all technical, regulatory, contractual, legislative and other Company and Customer stipulated requirements.
- Ensure efficient resource utilization.
- Maintain superior customer relationships and communications.
- Ensure all assigned tasks are performed in accordance with Cascade Aerospace Human Resources safety and security policies and procedures.
- Perform other duties as assigned.

**CORE SKILLS**
- Excellent communication skills: fluent verbal and written English is mandatory
- Exceptional interpersonal skills and customer relations
- Proven conflict resolution and negotiation skills
- Professional appearance and behaviour
- Proficient in use of computers and various Cascade and customer ADP systems (Microsoft suite, ADAM, CGCM, etc.)

**TRAINING AND EXPERIENCE**
- Certificate in Aircraft Maintenance Engineering (approved by TCA or applicable governing body) OR Military equivalency
- Holder of TCA AME license OR Military equivalency with type training for CC130H & required ACA
- Ideally, minimum five (5) years of technical experience on aircraft flight systems
- Ideally, minimum three (3) years of technical experience on C130 platform
- **This position will require immediate Controlled Goods security clearance, therefore only Canadian Citizens or Permanent Residents will be considered at this time.**_

**REASONS TO APPLY**

Employee retention and engagement is important to Cascade, we value our employees
- Extended Health & Dental benefits
- Employee Resilience Program (EFAP)
- Paid Time Off (Vacation & Sick)
- ATO (Approved Training Organization)
- Endorsement training & development (Type courses)
- Relocation Allowance (must meet eligibility)
- Referral Program
- Employee Recognition

**ABOUT CASCADE**
- Cascade Aerospace Inc. is a dynamic, privately-held Canadian specialty aerospace and defence contractor focused on providing long-term integrated aircraft support programs for Original Equipment Manufacturers (OEMs), military, government and commercial customers._
- All employees are encouraged to realize their true potential and play an active role in fostering an environment of safety, quality, customer satisfaction and continuous improvement. We are a diverse organization that strives to be respectful and inclusive of everyone and to treat employees fairly and equally._
- At Cascade Aerospace we strongly believe in the value of teaming - with our employees, our cust