Clerk Iii

**Requisition ID**:38132

**Company**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**

The Revenue Services Clerk III provides professional customer service and performs moderately complex clerical and basic accounting tasks that ensure the timely, accurate and efficient billing and processing of the City's main revenue streams including but not limited to: property taxes, utilities, bylaws as well as licences, permits, rentals and trade receivables.

**Key Contacts and Reporting Relationships**

This position is part of the Revenue Services (RS) team and reports to the Bylaw Fines & Alarm Permits Supervisor. The Clerk Ill interacts with customers in person, by phone or in writing under a variety of circumstances. The Clerk Ill works with a number of City departments including 311, Engineering (parking), Treasury Services, Financial Services (Central Accounts Receivable), Development, Buildings and Licensing (Business License and Dog License), VPD and Technology Services.

**Specific Duties/Responsibilities**
- The Clerk Ill perform a variety of moderately complex clerical and basic accounting tasks in the following processes:

- Bylaws and Alarm Permits
- Processes account adjustments, provides adjudication support, compiles evidence for adjudication hearings, prepares documentation, generates reminder notices, prepares collection files, and refunds.
- Processes customer inquiries, issues and complaints (in person, by phone or in writing) and escalations. Provides information on account balances, transactions, payment methods and options. Provides information on relevant legislation, bylaws and programs. Investigates payment and correspondence issues and escalates complex issues to supervisor.
- Processes refund and adjustment requests and compiles supporting documentation.
- Compiles, researches, and performs simple analysis of account transactions.
- Performs simple GL account reconciliations for receivables and revenue accounts in accordance with established divisional guidelines policies and procedures.
- Prepares supporting documentation and process account adjustments in various systems including Tempest and Amanda.
- Prepares and maintains a large volume of records and files, both manual and electronic; review, analyze and prepare statistical reports from data requiring an understanding of problems and terminology involved; devises forms, sets up moderately complex statistical tables and assists in the preparation of routine reports.
- Assists with recording, compiling of department operational metrics and statistics.
- Provides support to Office Support Clerk IIIs (CSRs) for escalated customer issues.
- Other duties/ responsibilities as assigned

**Minimum Position Requirements**
Education and Experience:
Completion of Grade 12, preferably including or supplemented by post-secondary accounting/business courses and considerable experience as an Office Support Clerk Ill, or an equivalent combination of training and experience.

Knowledge, Skills and Abilities:

- Working knowledge of financial systems.
- Working knowledge of office procedures, practices and equipment.
- Strong mathematical problem solving skills Strong communication skills both oral and written.
- Good business writing skills.
- Excellent interpersonal skills to deal effectively with external and internal customers. Able to listen effectively and empathize with customers coupled with strong problem solving skills. Considerable experience with customer service.
- Ability to understand financial information and interpret the same to customers.
- Proficiency with computers and programs such as MS Office (Outlook, Excel, Word); high processing/data entry speed; minimum keyboarding skill of 40wpm.
- Good attention to detail coupled with analytical ability.
- Ability to handle a varied workload in a busy environment with frequent interruptions. Effective planning and organization skills to address multiple priorities and meet deadlines.
- Demonstrated initiative and skills working in a team environment and ability to quickly adapt to change.

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances ch