Customer Growth

**IC Group**has helped the world’s leading brands connect with consumers in ways that drive measurable growth and long-term value. As a publicly traded holding company (TSX-V: ICGH), we bring together expertise in promotions, mobile communications, and specialty insurance to deliver secure, scalable solutions that simplify consumer engagement and mitigate risk. Grounded in innovation and trusted by Fortune 500 companies, we exist to help businesses act boldly, engage meaningfully, and grow with confidence.

We are currently looking for a **Customer Growth & Fan Experience Associate** to work inside our Fannex platform.

**About Fannex**

Fannex is a mobile fan engagement platform powering **live, in-venue experiences** across the NFL, NHL, NBA, NCAA, and minor league sports.

With **20,000+ live event activations**, our technology turns smartphones into interactive game-day experiences that drive **fan engagement, sponsor value, and new revenue** for teams and venues.

If you like sports, technology, and seeing your work come to life **inside stadiums**, this role is for you.

**Why You’ll Love This Role**
- Work directly with **pro and collegiate sports teams**:

- See your work live on game day—fans using what you helped launch
- Learn **SaaS, sports marketing, sponsorship monetization, and data**:

- Build skills that lead to roles in **Customer Success, Partnerships, or Growth**:

- Join a collaborative, fast-moving sports tech team

**The Role**

As a **Customer Growth & Fan Experience Associate**, you’ll be the primary partner to teams and venues after launch—helping them grow fan engagement, deliver great experiences, and unlock new revenue using Fannex.

You’ll work closely with **customers, sales, marketing, and product teams**, and you’ll have real ownership over customer success outcomes.

**What You’ll Be Doing**:

- **Customer Onboarding & Success**_
- Lead onboarding and training sessions for new customers
- Help teams use Fannex effectively to hit engagement and revenue goals
- Share best practices for live-event execution
- **Fan & Partner Experience**_
- Be the main point of contact for customers at post-launch
- Build long-term relationships that drive retention and renewals
- Support live event activations and ensure smooth execution
- **Growth & Revenue Support**_
- Identify upsell, expansion, and renewal opportunities
- Support sponsorship and monetization strategies
- Assist with proposals, pricing guidance, and sales enablement
- Deliver product demos to prospective customers
- **Marketing & Campaign Support**_
- Support outbound campaigns and follow-ups
- Coordinate with marketing to align customer initiatives
- **Data & Insights**_
- Analyze engagement and usage data
- Create reports that show ROI for teams and sponsors
- Present insights that help customers improve performance

**What Success Looks Like (6-12 Months In)**
- Customers are actively using Fannex and seeing results
- You’re confidently running onboarding and training sessions
- You’re contributing to renewals, upsells, and revenue growth
- Teams trust you as a go-to partner on game day
- You are learning first-hand about sports management from your customers.

**What We’re Looking For**
- Strong communication skills (written, verbal, presentations)
- Comfort working with data, dashboards, and digital tools
- Organized, proactive, and comfortable juggling priorities
- Curious mindset—you like learning new technology
- Diploma or degree in Business, Marketing, Sales, or related field
- 1+ year experience in customer service, sales, marketing, or account support

**Bonus Points If You Have**:

- Experience with mobile apps, SaaS, or digital platforms
- Interest in sports, live events, or entertainment
- Familiarity with CRM, analytics, or AI writing/design tools

**Work Style & Schedule**
- Fast-paced, collaborative environment
- Some evenings and weekends during live events (with flexibility outside of game days)
- Hybrid/remote flexibility depending on location and event schedule

Pay: $40,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Work Location: Hybrid remote in Winnipeg, MB R3B 0S1