Nando's Abbotsford Restaurant Manager

**Position Title: Restaurant Manager**
**Reports to**: Area Director
**Location**: Restaurant based

**OBJECTIVE**
As a Restaurant Manager at Nando’s, you are responsible for leading and managing a successful shift. You will supervise the team on shift, ensuring a positive employee (we call them Nandocas) experience, while enabling a perfect Guest experience. You will strive to consistently meet operational standards and enable the team to deliver on Guest expectations during your shift.

**PRINCIPAL RESPONSIBILITIES**
Your main responsibility as a Restaurant Manager is to lead your Nandocas on shift to ensure that your team delivers excellence in Guest experience. This may include supporting Front of House Nandoca and Back of House Nandoca duties, along with executing necessary management Front of House and
Back Office operations, systems and procedures.

**PEOPLE**
- Follow Nando’s procedures as set out in the Nandoca Handbook;
- Get the team ‘ **Fired up’** by effectively communicating daily/weekly sales, product and

Guest experience focuses (as set out by your Management team) by hosting impactful pre-shift Huddle Buzz sessions, aligning and firing up the team
- Demonstrating Nando’s 5 Values as a Supervisor, as well as when working in any hourly

Nandoca role
- Promote teamwork by **Embracing Differences** to enable your team to achieve your Casa’s goals;
- Ensuring Nandocas are Guest-oriented, **Sparking Connections** by being friendly, courteous and responsive to Guest needs;
- Leading by example, showing your team how to provide exceptional Guest service with

**Passion and Pride**; and
- Act as a brand ambassador showcasing **Integrity **for Nando’s (and self) at all times.

**Quality, Service, Cleanliness**
- Follow critical standards for raw and finished product quality, service speed and cleanliness;
- Delivering fast, friendly and accurate service to all Guests;
- Maintain kitchen and restaurant areas to exceptional cleanliness standards; and
- Follow all food safety and hygiene requirements and practices at all times;
- Ensure uniform standards are met;
**Workplace Health + Safety**
Nando’s is committed to ensuring the health and safety of all its Nandocas and Guests. As a Nandoca leading a shift, you have responsibilities. These include:

- Inspire a culture of Health + Safety ensuring a safe work environment for Nandocas and

Guests by ensuring actions do not affect the Health + Safety of you or others - **Family **comes first;
- Actively support your Casa’s Joint Health and Safety Committee (JHSC) as set out by provincial legislation, and the companyConduct or participate in safety audits/walkthroughs and ensure the Casa is free from any hazards or undue risks to health, both to Guests and Nandocas

Daily, complete required Food Safety inspections and check lists (temperature/HACCP)
Ensure all required Personal Protective Equipment (PPE) is used by all Nandocas where prescribed in a role;
Report all work related near misses, injuries and illnesses within 24 hours to your

Patrao/Operations Manager;
**Casa Systems**
- Follow directions for implementation of new products and procedures;
- Perform all assigned tasks and procedures efficiently and in a timely manner;
- Actively support local and national promotions to maximize sales potential;
- Assist in the completion of preparation, ordering, receiving, inventory counts (as required) as defined by your leader;
- Lead a shift with **Integrity **by monitor and confidently coaching Nandocas (your peers) to ensure correct processes and procedures are being followed; and
- Lead and delegate Nandocas to create an organised work flow.

**Shift Supervisor Duties**
- Open and close the Casa as per Nando’s procedures;
- Manage the shift when the Patrao or Assistant Patrao is not on shift;
- Ensuring the team on shift demonstrates the appropriate steps of The Guest Journey in line with Nando’s guidelines, and have the **Courage **to coach when opportunities arise;
- Ensure the completion of preparation, ordering, receiving, nightly inventory counts (as required) as defined by your leader;
- Assisting the Casa team to consistently deliver food of the highest quality to Nando’s standard;
- Showcase **Courage** to handle and resolve Guest complaints, with the aim of achieving

100% Guest satisfaction - every Guest leaves happy;
- Implementing marketing initiatives and promotions in accordance with provided guidelines;
- Taking appropriate steps to avoid running out of products during a shift;
- Ensuring all cash is handled with **Integrity**, in accordance with the Nando’s ‘Handling the

Dinheiro - Cash Handling Policy’ and procedures set out during your training;
- Ensure all Back Office Systems assigned to a shift are completed

**REQUIRED STANDARDS**
- Proven motivation to learn and grow with Nando’s
- Demonstrates Nando’s 5 values at heart
- Confident communicator (feedback + coaching) and showcases desire to lead o