Regional Property Technical Manager Ontario and

Company:
ClaimsPro LP

Regional Property Technical Manager Ontario and Manitoba - FT/Permanent

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.

Why should you consider a career with ClaimsPro?
- You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
- As one of the seven companies under the SCM Insurance Services umbrella, you have the potential to grow your career in a multitude of areas.
- Your workload is balanced and you will be compensated for your billable hours.
- You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Job Responsibilities

File Quality / Customer Service
- In conjunction with the District Manager/Branch Manager, provide technical direction to property adjusters regarding file handling; directing the investigation, negotiation and settlement of claims
- Ensure quality standards are met through the review and analysis of quality assurance reviews
- Provide file review feedback and file direction on file completion as required
- Coach, mentor and train junior adjusters and new hires
- In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards
- Handle insured and client complaints, monitor and ensure resolutions reached
- Review, analyze, revise, and sign adjuster’s reports, ensuring compliance/accuracy and efficiency
- Review fees for accuracy and quality

Technical Expertise and Support
- Acts in a consultative and advisory capacity on claims matters and technical issues such as: coverage analysis, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
- Provides file review feedback and in some cases direction on file completion

Employee Development
- Prepare and discuss performance reviews with staff members
- Provides guidance and feedback regarding performance
- Support technical training and other development requirements
- Coordinate and facilitate staff meeting on a regular basis
- In conjunction with the Licensing Officer, monitor and track licensing status/issues with FSCO and manage criteria for all direct reports

Resource Management
- Monitor and assess resources (capacity) vs. volume in conjunction with management team
- Support and participate in the recruitment and selection of staff

Business Development
- Participate in business development objectives as set out by the Corporation

Other
- Potential to manage a file pending to support production expectations as agreed with management. Percentage of time will vary depending on management responsibilities.
- Support the account management and effective partnerships with dedicated accounts; running performance overviews.
- Special projects as assigned by management
- Supervision and ownership of Emergency Claims Service

Qualifications and Experience
- University degree/college diploma preferred or equivalent business experience.
- CIP / FCIP designation or actively pursuing and/or nearing completion of same.
- Minimum of 10 years claims adjusting experience with experience at the management level
- Full Adjusters License
- Field Claims adjusting experience required.
- Proficient in the use of Xactimate and XactAnalysis. Certification in Level 1 or Level 2 preferred
- Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
- Minimum of 2 years supervisory experience in a claims adjustment environment
- Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
- Strong commitment to ongoing education and learning

Advanced communication skills including:

- Effective written skills including those of a technical nature
- Effective oral skills, including Effective written skills including grammar and those of a technical nature listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.

Competencies:

- Leadership skills - the ability to lead people effectively
- Business Acumen - the ability to initiat