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Customer Service Representative

2 weeks ago

London, Canada Bill Gosling Outsourcing Full time

**Would you like to assist Canadian families when they need it the most? Then Bill Gosling Outsourcing has a role for you**

We are hiring **Customer Service Representatives** to support our Emergency Roadside Assistance Services client. As a Customer Service Representative, you will be responsible for receiving inbound calls from those in need of assistance.

**Full-Time Opportunities**

**Hybrid work environment (minimum of 2 days per week in office)**

**All equipment will be provided by us**
- Previous customer service experience (minimum 1 year)
- Strong communication skills - well spoken / written
- De-escalation skills are a definite asset
- Ability to display genuine empathy to our customers while in a fast paced environment
- Manage high volume of calls
- Proficient with Google Maps / Directional capabilities
- Comfortable with phone systems and technology
- Flexible availability
- Working on obtaining your 911 operator certificate and looking to gain experience

**What will you do?**

Triage inbound calls for our emergency roadside dispatch including below calls:

- Customers who got Flat tire
- Customers who Ran out of gas
- Customers who have Keys / babies / pets locked in cars
- Customers whose cars are broken down on the highway in a live lane of traffic
- Customers who met with an accident

**What will you need?**
- **A high speed internet connection with direct access to your Modem or internet Hub (connect with Ethernet cable)
- A private and quiet work space if you are working remotely
- Open availability Sunday - Saturday
- Weekend availability a MUST
- Have your own WiFi (Should not be a shared network)

**Why work with us?**
- 3 weeks mandatory training
- Hybrid work environment (minimum of 2 days per week in office)
- Health & Dental Benefits available after an initial waiting period
- Discounted Corporate GoodLife Memberships
- Casual Dress Code
- Amazing work culture where you can learn and grow

**Shifts & Schedule**

Training schedule: 9:00 a.m. - 5:00 p.m. (for 3 Weeks)

After Training: Require open availability - Sunday to Saturday from 7 a.m. to 11 p.m.

Rotational shifts - Need to be flexible with scheduling

**Earn an extra $1.50 per hour when working past 7.00 pm

Required to Work from Office 2 days/week but can increase at any time

**WHO ARE WE**
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business._

We provide career opportunities in Customer Service and Sales, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.

**Office Location**

345 Ridout St. N, Suite 200

London, Ontario

N6A 2N8

**CHECK US OUT FOR YOURSELF**
- Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence._

**Job Types**: Permanent, Full-time

**Salary**: From $16.55 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance

Work Location: Hybrid remote in London, ON N6A 2N8