Guest Service Manager

2 days ago

Sherwood No, Canada Wyndham Hotels & Resorts Full time

The franchised Ramada by Wyndham location in Regina, Saskatchewan is seeking a Guest Service Manager (Franchise) to join its team at the Ramada Plaza Downtown.

**The Role**:
A Guest Services Manager in a hotel is responsible for overseeing all aspects of guest service, ensuring guest satisfaction, managing front desk staff, and resolving guest complaints. They also play a crucial role in developing and implementing guest service policies and procedure

**What you'll do**:
The Guest Services Manager will oversee operations and personnel of the Guest Services department in order to provide high-quality customer service and satisfaction to guests.

They will be responsible for:

- Ensuring all guest needs are met with a professional and courteous approach
- Handling any guest concerns or complaints
- Identifying and resolving any service-related issues
- Promoting hotel amenities and services

**You'll be successful if you have**:
Oversee day-to-day operations in the hotel Schedule and oversee front office staff, including receptionists, concierges, and valets Evaluate staff performance as they interact with guests Resolve customer complaints Coordinate with our housekeeping and sales managers Assist with guest services tasks as needed

**Required Qualifications/Experience**:
Opera Cloud Experience

**Brand**: Ramada by Wyndham
**Location**: Regina, Saskatchewan, Canada, S4P 0R1
**Employment Status**: Full-time

This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, “WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries (“WHR Subsidiaries”) (WHR and WHR Subsidiaries collectively, the “WHR Entities”). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.

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