Web Experience Coordinator

SMART Technologies is an award-winning company that collaborates with bright minds around the world who believe in the power of innovation. We’re large enough to do great things but small enough that you don’t get lost in the crowd. Our continued success is possible because of our ‘Best in Class’ culture and unique talents of every individual at SMART.
Make an impact in education and business and beyond. Be a part of meaningful work that fuels connections across the globe. These are the connections that really matter - and inspire greatness. #WeAreSMART #ConnectionsThatMatter
Purpose of the position
We are seeking a proactive and detail-oriented Web Experience Coordinator to support the evolution of SMART’s digital ecosystem. Reporting to the Team Lead, Web Experience, this role will help manage web-based projects, publish and maintain digital content, and champion accessibility and SEO best practices across SMART’s global websites.
This is an exciting opportunity to collaborate with developers, designers, and internal stakeholders to deliver a seamless, engaging, and inclusive web experience - one that enhances SMART’s brand and drives our digital goals forward.
If you are passionate about creating intuitive, accessible digital experiences, maintaining high-quality web content, and driving web best practices across a global organization, we would love to hear from you.

**Responsibilities**:

- Support the daily operations of SMART’s websites, including authoring and editing content in alignment with brand guidelines, accessibility standards, and SEO best practices.
- Coordinate and manage web projects from initiation to delivery, using established project management methodologies.
- Facilitate cross-functional collaboration by gathering and clarifying requirements, coordinating meetings and managing stakeholder expectations.
- Maintain project timelines and track progress to ensure timely and successful execution of digital initiatives.
- Contribute to the ideation, creation, execution, and analysis of A/B testing strategies to optimize site performance and user engagement.
- Partner with regional teams to evolve authoring workflows and streamline localization processes.
- Provide guidance and troubleshooting support to web publishers; escalate technical issues to web development as needed.
- Inform and support SMART’s digital content strategy by identifying areas for improvement, recommending strategic content placement, and helping deliver a cohesive, engaging experience for website visitors.
- Assist in the execution of SMART’s SEO strategy, including on-page optimization, technical SEO, and, performance tracking.
- Review and manage content quality and accuracy across web properties; support QA testing and provide feedback on change requests.
- Maintain and update website content regularly to ensure information remains fresh, accurate and aligned with business goals.
- Manage the full content lifecycle—from editing and coordinating translations to securing approvals and publishing in the CMS.
- Assist with validation and testing of website features and functionality before deployment.
- Stay informed about industry trends and emerging technologies; recommend improvements to enhance the overall digital experience.
- Coordinate maintenance and development of web templates with web developers.
- Perform other related duties as assigned.

Education and Experience
- Bachelor’s degree in computer science, digital media, marketing or communications or equivalent experience.
- 2-4 years’ experience in a digital or web coordination role, ideally within a collaborative, cross-functional environment
- Experience with enterprise-level CMS platform (Sitecore preferred) and marketing automation tools like HubSpot.
- Working knowledge of HTML, CSS, and web development fundamentals.
- Proven project management experience with strong attention to detail and the ability to independently manage multiple deadlines and priorities.
- Collaborative team player with excellent interpersonal skills and ability to effectively manage internal and external relationships.
- Experience in SEO/ in-site search or web content strategy would be considered a strong asset
- Familiarity with design tools such as Figma, Adobe Photoshop, and Adobe Illustrator
- Experience with project management tools such as ClickUp, Azure DevOps, Confluence.
- Familiarity with web analytics and marketing tools, such as Google Analytics, Google Tag Manager, Mouseflow, SEM Rush, etc.
- Understanding of accessibility standards (WCAG) and user-centric design principles would be considered an asset.
- Excellent, fluent written and spoken English.

Supervision
- This position does not have any direct reports

Working conditions
- Fast-paced, collaborative and global working environment working with colleagues in different time zones
- Hybrid (work and home based in Calgary area) or Remote (Canada)

LI-REMOTE #LI-AS1