Customer Success Specialist
2 weeks ago
This is an exciting opportunity to get in early on Juniper Networks’ transformation to value realization and help operationalize our Customer Success strategy. Ensuring customers are successful using our products and services and get value from their investment is our primary objective.
At Juniper, we believe that to realize our company vision, Connect Everything and Empower Everyone, we need the extraordinary contribution of many individuals working together as a team. We invite you to bring your best and become a member of this innovative team.
As a Customer Success Specialist, you will report to the Senior Manager, Customer Success Strategy and play a key role in transforming the organization by introducing workflows that enable visibility, proactive action, and scale our customer lifecycle strategy and operations. You will design and build new workflows (in our Customer Success Platform - Totango). This is a unique opportunity to help with both strategy and development work.
**Responsibilities**:
- Demonstrated passion for addressing customer needs and advocating for their success, in a fast-paced, highly technical environment.
- Work cross-functionally to understand business problems, gather requirements, and introduce change to the organization
- Contribute with innovative ideas and designs for use cases
- Act as a Totango administration and development resource
- Provide reporting and dashboards in Totango for teams
- Demonstrated ability to meet deadlines, prioritize work, and manage upwards
- Participate in backlog reviews, use case grooming sessions, and team meetings
**What You’ll Need To Be Successful**:
- 1+ year(s) working in Customer Success Operations
- An understanding of key customer success principles, customer journey maps, and lifecycle management business processes (for example, Onboarding, Adoption, Health Scoring, Renewals, Risk, and Expansion)
- Experience with multiple CRM, Customer Success or Marketing automation systems (Salesforce, Totango etc)
- Enthusiastic about technology and delivering a delightful customer experience
- Strong verbal and communication skills
- Experience working on global teams
- Ability to communicate and sell the new workflows internally
- Very good team player with can-do attitude
- Bachelor’s Degreeor equivalent experience
- This is a remote role and can be based anywhere in Canada
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