Host/hostess

**Job Summary**:
We are looking for a friendly, organized, and welcoming Host/Hostess to be the first point of contact for guests at our casual and lively pub-style restaurant known for great food, drinks, and service. As a host, you'll create a positive first impression, manage the flow of guests, and help ensure a smooth and enjoyable dining experience from the moment people walk through the door.

**Key Responsibilities**:

- Greet guests warmly and with a smile as they arrive.
- Manage waitlists and reservations using a seating chart or reservation system.
- Assign guests to tables in a fair and efficient manner, balancing server sections.
- Provide accurate wait time estimates and communicate updates clearly.
- Answer phone calls and provide basic information about the restaurant, menu, and hours.
- Monitor dining room, bar, and patio areas to anticipate table availability.
- Assist with menus, high chairs, and any guest needs upon arrival.
- Help maintain cleanliness and organization in the host stand, lobby, and entry area.
- Thank guests as they leave and invite them to return.
- Support the team with other front-of-house tasks as needed.

**Qualifications**:

- Previous hosting or customer service experience preferred, but not required.
- Excellent interpersonal and communication skills.
- Positive attitude and strong sense of hospitality.
- Ability to stay calm under pressure and in a fast-paced environment.
- Comfortable working with reservation systems or seating software (training provided).
- Reliable, punctual, and professional appearance.
- Flexible availability including evenings, weekends, and holidays.

**Physical Requirements**:

- Able to stand and walk for extended periods.
- Able to lift up to 20 lbs occasionally.
- Able to move quickly between tasks and areas of the restaurant.

**What We Offer**:

- Fun and friendly team environment
- Opportunities for advancement within the restaurant

**Job Types**: Part-time, Permanent

Pay: $17.20 per hour

Expected hours: No less than 12 per week

**Benefits**:

- On-site parking

Schedule:

- Every Weekend
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Customer service: 1 year (required)
- hosting: 1 year (preferred)

Licence/Certification:

- Smart Serve (required)

Work Location: In person