Guest Service Representative

1 week ago

Amherst, Canada Amherst 8 Motel Limited Full time

Work Term: Permanent
- Work Language: English
- Hours: 16 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Will train
**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- Work with mínimal supervision
**Computer and technology knowledge**:

- Multi-line switchboard
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet
**Security and safety**:

- Bondable
- Credit check
- Criminal record check
**Transportation/travel information**:

- Own transportation
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
**Personal suitability**:

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
**Financial benefits**:

- Gratuities
**Long term benefits**:

- Group insurance benefits
- Other benefits

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