IT Coordinator

**Rosehaven Homes** designs, sell and builds homes, offering a recognizably higher level of quality that leads to a noticeably better experience for homeowners and their families. Since 1992, Rosehaven's portfolio has grown to include over 9,000 homes all across southern Ontario and the GTA.

The **IT COORDINATOR** facilitates the use of all Rosehaven software and hardware through coordination with the Office/IT & Legal Manager. The main initiative of this position is to assist all users of Rosehaven software in an effort to increase productivity and deliver better results to both the end user and the Rosehaven Home Customer/Homeowner. This position also works closely with the Office/IT & Legal Manager to work in-detail to close out any new software projects as decided by the President/GM.

The main **DUTIES & RESPONSIBILITIES** carried out by the IT Coordinator includes (but not limited to):

- Create new procedures and processes and user manuals for all departments for the effective use and reference of all departments
- Participate in the process and assist with coordinating all major IT projects as directed
- Coordinate the set up and removal of telecommunication services (i.e. internet, phone), for various sites and sales offices
- Assist with the set up of IT-related equipment (i.e. multi-function units, computers, laptops, etc.) for sites and sales offices in conjunction with internal staff and external service providers
- Maintain various trackers and reports related to equipment, phone lines, internet lines, etc. by ensuring all information is up to date and relevant
- Act as a liaison with third-party IT-service provider with respect to technical support and troubleshooting, and intervene as necessary
- Assist with the set up, maintenance and update of Newstar software for all Rosehaven users
- Act as a liaison in trouble-shooting Newstar issues as they arise
- Participate in maintaining records management system for the maintenance of hard copy paper records
- Minimum of five (5) years' experience working in a fast-paced office environment
- Minimum of five (5) years' of administrative experience required
- Superior computer software skills (i.e. MS Excel, Outlook, Access, Word, PowerPoint)
- Expertise in a variety of software packages (ex. Constellation software products, etc.)
- Knowledge of outsourced IT/webhosting services and products
- Above average keyboard skills
- Requires regular use of office equipment (i.e. multifunction units), where coordination, knowledge and speed are required
- Strong interpersonal and communication skills
- Extremely efficient communicator with the ability to write comprehensive reports and draft policy
- Comfortable working with many different teams on multiple projects simultaneously
- Excellent time management and organizational ability
- Superior problem-solving skills and analytical abilities
- Experience within the home building/construction industry strongly preferred
- **Regular Working Hours for this role are Monday-Friday 8:00am-5:00pm**_

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Oakville, ON L6J 0A7: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you will to undergo a background check as a hiring requirement for this position?

**Experience**:

- Administrative: 5 years (required)
- IT support: 3 years (preferred)
- Construction: 3 years (preferred)
- Microsoft Office: 5 years (required)
- Microsoft Excel: 5 years (required)

Work Location: In person