Bilingual Customer Service Representative

5 days ago

Milton, Canada Uline Full time

**Bilingual Customer Service Representative**

**(English / French)**

**From $32 to $36 per hour - That's up to $80,000 - $90,000 per year with bonuses**

**Toronto Branch**

**3333 James Snow Parkway, Milton, ON L9T 8L1**

Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.

**Hours**:Various shifts available.

**Better together than apart. **This position is in-office, and we are looking for good people who share our passion.

**Position Responsibilities**
- Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
- Solve customer problems and find best possible solutions.
- Help customers navigate Uline's website and place orders online.
- Provide knowledgeable answers to questions about products, pricing and availability.
- Respond to shipping inquiries and answer order status questions.
- Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.

**Minimum Requirements**
- High school diploma or equivalent with 2+ years of relevant experience. Bachelor's degree **preferred.**
- **Bilingual (English / French) -100% in both verbal and written forms.**
- Desire to provide the best possible experience for our customers.
- Thrive in a fast-paced environment with coaching support.

**Benefits**
- Company-paid extended health coverage that includes medical, dental and vision after only 30 days.
- Basic life insurance, disability and wellness programs.
- RRSP with 5% employer match, eligible after 30 days.
- Paid holidays and generous paid time off.
- Bonus programs that include annual performance, sales goals and profit sharing.

**Employee Perks**
- On-site café and outdoor patio.
- First-class fitness center.
- Numerous employee-appreciation events throughout the year.
- Opportunities for community involvement.

**About Uline**

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace.

Uline is an Equal Opportunity Employer

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