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Technical Support Specialist

2 weeks ago

Calgary, Canada NOV Inc. Full time

**Essential Job Responsibilities**:

- Develop formal product training infrastructure for internal and external purposes which addresses inspection, maintenance, troubleshooting and operational best practices
- Supervise, perform testing, and commissioning of equipment to meet internal and customer requirements.
- Assist and coordinate with Service and Engineering teams to resolve operational service issues.
- Maintain good interfaces between local service teams and global engineering teams to ensure 24/7/365 coverage for urgent service on operational issues
- Assist in service reporting, failure analysis and investigations, coordination with engineering and reporting to customer Service Quality Management representatives
- Technical Manual production and standardization, Service Bulletins, Information Bulletins.
- To keep up to date with relevant technology and with the operation of relevant hardware and software within the Product Line.
- Collaboration is required to maximize NOV CAPS/ISE value with customers.
- Maintain customer relationships, stay in tune with product feedback and performance through customer’s eyes.
- All other duties required.

**Education & Qualification**
- High School Diploma or GED (required)
- Technical diploma or trade designation such as: Heavy Equipment Technician, Automotive Service Technician,Rig Technician, Millwright
- Minimum of **2 years’ experience**, or equivalent knowledge, in one or more of the following areas: Hydraulic assembly, troubleshooting, and repair Mechanics, Pump and/or valve assembly, disassembly, or repair, Electrical control systems operation and diagnosis
- Oilfield maintenance and repair (experience with NOV CT/N2 or related systems is an asset)
- Experience in **operation, assembly, testing, and design of oilfield service equipment**:

- Ability to read and interpret **drawings, specifications, schematics, and codes**:

- Strong teamwork and communication skills to work effectively with diverse employees, departments, and customers

**Compliance & Safety**
- Must follow all applicable company and corporate **policies, guiding principles, procedures, and programs**:

- Includes but not limited to**:process maps, support processes, health, safety, and environmental requirements**

**Technical Requirements (**_software or program knowledge needed _**)**:

- Microsoft Office & Outlook knowledge is required

**HSE Requirements**_(Training and Physical Requirements): _**
- Mix of indoor and outdoor work, possible exposure to dust, fumes, or gases, and changes in temperature and humidity.
- Work around or on functioning equipment.
- Required to wear steel toe boots, safety glasses, hard hat, and ear protection as needed as per company and customer HSE policies.
- May be required to possess valid certifications in first aid, WHIMIS, and H2S or others to visit customer well sites.
- HSE Orientation.

**Additional Requirements**:

- Customer focused
- Excellent intercompany and inter-departmental communication skills are essential
- Strong attention to detail
- With over 40 different locations in Canada, and 35,000 people worldwide, NOV is proud to offer their employees competitive pay and excellent benefits, Employer retirement plan contributions, Health Spending account and employer paid premiums. We are also proud to provide on the job training, with potential for advancement within our organization and an Educational Assistance Program _

NOV thanks all interested applicants, however only those selected for interview will be contacted.