Client Service Clerk

2 weeks ago

Kanata, Canada Matthew House Refugee Services (Ottawa) Inc. Full time

Education:

- Expérience:
**Education**:

- Secondary (high) school graduation certificate
**Work setting**:

- Associations and non profit organizations
- Social service or charity agency
**Tasks**:

- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients' inquiries and provide information
**Computer and technology knowledge**:

- Salesforce
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Bending, crouching, kneeling
- Handling heavy loads
- Repetitive tasks
- Walking
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Ability to multitask
- Honesty
- Quick learner
**Experience**:

- 1 to less than 7 months
- Durée de l'emploi: Saisonnier
- Langue de travail: Anglais
- Heures de travail: 35 hours per week

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