Restaurant Floor Manager

Elevate Your Career in Banff with BCP
Nestled in the heart of the Canadian Rockies, BCP is a locally owned and operated organization offering hotels, restaurants, and unforgettable visitor experiences.
We are dedicated to delivering exceptional guest experiences while fostering a workplace that embodies teamwork, respect, and a sense of community.
At BCP, we believe in supporting our team members' personal and professional growth through collaboration, encouragement, and opportunities to thrive in one of Canada’s most iconic and vibrant destinations.
Join us and be part of a culture that values connection, adventure, and excellence.
Reporting to the General Manager, our Floor Manager will assist with the daily operations of the restaurant. This opportunity is great for someone with prior supervisory experience looking to further their career and find new challenges.

**Responsibilities**:

- Effective interaction to ensure the highest level of service is provided to all restaurant patrons.
- Maintain and improve upon current systems, policies and BCP standards in quality of product & service.
- Coach, develop & manage the performance of the Restaurant leadership/supervisor team.
- Ensure that food & beverage employees are well trained, maintain professional standards of appearance and serve their customers in a prompt, professional, friendly manner.
- Effectively handle, investigate and resolve guest concerns in a professional manner to the standard set by BCP.
- Lead employees by personal example with a philosophy of work conduct, enthusiasm and personal development that leads to maximum performance and job satisfaction.
- Continually promote professional work habits and recognize and reward jobs well done.
- Represent BCP in such a manner as to enhance the reputation of the company.
- Enforce provincial liquor legislation and requirements.
- Ensure health and safety regulations are followed creating a safe work environment is maintained at all times and that all colleagues are committed to working safely.
- Aid the team by performing the duties of a server or bartender.
- Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
- Additional duties may be assigned to help meet guest and business needs.

Skills and Experience
- Post-secondary education in the Hospitality / Restaurant Management or equivalent experience a great asset.
- Prior supervisory/management experience within a Canadian restaurant operation.
- Ability to supervise employees, including motivating, organizing, prioritizing, and scheduling work assignments.
- A passion for the hospitality/restaurant industry, eye for detail and commitment to product and guest service excellence.
- Excellent communication skills (both written and verbal) and effective time management skills.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Pro Serve Certification.
- Ability to work a flexible schedule including weekends and holidays.

At BCP, we offer a comprehensive total compensation package, including perks and benefits designed to support your professional growth and enhance your lifestyle in Banff. Here are some highlights of what our team members enjoy:

- Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
- Opportunity to invest in our Employee Share Ownership Program.
- Eligibility for the employee home loan program.
- Food and beverage discounts at all BLC restaurants and cafes.
- Health and wellbeing programs, including free yoga, discounted ski passes, complimentary canoe passes, discounted golf membership and fitness club memberships.
- Discounts on spa services, movie passes, and rental/retail goods.
- Participation in Leadership Days for ongoing professional development.
- Experience our hotels firsthand through our Complimentary Hotel Stays Program.
- A complete list of employee benefits are listed here.

If you’re ready to take the next step in your career, BCP offers an outstanding environment with opportunities for advancement, a fun work atmosphere, and exceptional benefits.
BCP is committed to creating a workplace where everyone can succeed. As a signatory to the Bow Valley Workplace Inclusion Charter, we are dedicated to building a diverse, equitable, and inclusive team. We actively work to remove barriers for applicants and team members from equity-seeking groups.