Water Treatment Product Specialist

Within Danaher, we are proud to be one of Danaher's Water Quality companies. Through strong customer partnerships, the water platform advances the quality and delivery of water. Want to help us in this mission? Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

**The Opportunity**:
Trojan Technologies is seeking a driven and high-performing **Water Treatment Product Specialist** to join our VIQUA-specific team in **Guelph, Ontario** - located just off Highway 6/Hanlon Parkway for an easy commute

If you are passionate about **mechanical/technical troubleshooting**, and you want to find yourself in a fast-paced, collaborative environment that **challenges** you, **rewards** you for your customer service expertise, and you are looking for a place to **grow **and expand, this could be the job for you

**What Will I Be Doing?**

Working on-site 40 hours per week (with potential for limited remote/hybrid work at leader discretion), you’ll spend your days communicating with end users and customers to provide technical customer service and troubleshooting support.

More specifically, you can expect to:

- Be solutions-oriented while you engage your customers over the phone, helping them navigate product issues and providing resolutions - anticipate a high call volume, high talk time environment.
- Experience high job satisfaction by regularly being your customers’ technical support hero
- Use your expert empathy and listening skills to assist with customer issues and grievances.
- Work within an environment that is dedicated to **continuous improvement** - we love metrics/KPIs and constantly striving to be our best selves (If you’re not already familiar with our **DBS** philosophy, check it out)

**What Qualifications Do I Need?**
- Previous experience working in a customer service environment providing product support to customers - we especially want to hear from you if you have previous experience providing mechanical/technical troubleshooting support
- Outstanding communication and empathy skills with a customer-centred attitude.
- Excellent time management and multi-tasking skills; you are resilient, and an expert at adapting to rapidly changing priorities.

**What Will Make Me Stand Out?**
- You have prior experience in a manufacturing environment or have previously worked in the water industry.
- You have completed post-secondary education in Engineering.
- You are familiar with electrical, electronic, and mechanical systems.
- You’re a go-getter and “big picture” thinker who is committed to continuous improvement.

**The Perks**:
Full benefits including medical/dental/vision, performance-based bonuses, a Wellbeing Program, Group RSP, and Pension Plan (with employer matching). And don’t forget that your work and contributions will directly help to ensure water quality for people around the world - talk about feeling good about what you do

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

If you’ve ever wondered what’s within you, there’s no better time to find out.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: One location