Technical Writer

**Technical Writer**

If you are interested, please fill out an online form:
**WHO WE ARE**:
Pong Game Studios is an interactive social and mobile game company located in Toronto, Ontario. Known for our fun and collaborative culture, we’re a group of talented software engineers, game designers, artists, producers, analytical experts, and more. We move quickly and innovate constantly to deliver exciting game experiences to players around the world. Our products offer authentic casino-style entertainment to more than millions of players monthly. Casino enthusiasts and social gamers alike love our games. We’re Pong Game Studios and we need more stellar people like you to join our team

**The Opportunity**:
Pong Game Studios is seeking a talented, personable technical writer who contributes to the technical Support team by creating sophisticated technical documentation for a variety of software products. As a technical writer at Pong Game Studios, you plan the documentation strategy, create content, contribute to department innovations, and produce professional online help and guides. As a customer advocate, you participate in the planning process and help define the product documentation requirements.

You should be able to work independently and productively with mínimal supervision. Team members work individually as well as part of a larger group. Your ability to organize your time and see projects through to completion is extremely important.

**RESPONSIBILITIES**:

- Producing high-quality, clear, accurate, and complete documentation to a high standard, within established deadlines.
- Organizing and prioritizing tasks and have exceptional analytical skills.
- Managing multiple parallel projects and deliverables.
- Working within a fast-paced environment, gather information from a variety of sources, including development, QA, UXD, and product management.

**REQUIREMENTS**:

- University degree or college diploma (BA or MA), preferably in English, Computer Science, Technical Writing, or Instructional Design, with 3 to 7 years of technical writing experience.
- Exceptional spoken and written English and communication skills.
- Experience writing, creating, and using style guides while following documentation processes.
- Knowledge of documentation localization processes as well as software usability principles.
- Ability to create high quality graphics, mock-ups, user flows, UML diagrams using tools, such as Microsoft Visio.
- Excellent knowledge of computer development environments, operating systems, programming languages, and mobile devices.
- Ability to create customer-focused content using user personas and customer research.
- Experience defining and following documentation standards and best practices.
- Excellent at reviewing documentation written by other writers to ensure clarity, completeness, accuracy, and overall quality standards.
- Experience leading and managing documentation projects. Ability to meet targeted deadlines and project commitments.
- Ability to communicate clearly with multiple stakeholders
- Knowledge of Enterprise Information Management (EIM) products.

**THE PERKS**:

- Competitive salaries with generous time off policies.
- Health, dental, life and disability benefits 100% employer paid.
- Convenient on-site chair massage because muscles need love too
- Free Parking
- We frequently celebrate our achievements by having BBQ’s, themed social events, Poker Nights, and holiday parties to name a few. All work and no play makes for a dull company
- Fully stocked vending machine with an assortment of goodies; all monies received from vending machines are donated to the Sick Kids Hospital
- Monthly birthday celebrations
- Tuition reimbursement because learning is growing.

**Job Type**: Full-time

**Location**: Vaughan

**Work Arrangement**: On-site only; no remote or hybrid options.

We thank all applicants, however, only those with the above stated qualifications who are selected for an interview will be contacted.

Pay: $60,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 2025-02-14
Expected start date: 2025-03-01