Store Support Specialist

2 weeks ago

Toronto, Canada Tokyo Smoke Full time

The Store Support Specialist supports with the creation of monthly reporting for provincial bodies, purchase orders and setups of promotions in the POS system. The role is also responsible for supporting on-going maintenance of store programs and tracking compliance. The Store Support Specialist works closely with the stores and operations. This position is required to be in-office from Monday to Thursday, with Fridays as a remote work day.

**Core Responsibilities & Duties**
- Monthly compliance reporting for all provincial bodies
- Support with Cova updates for acquisitions, including updating catalogue, pricing, final inventory on hands
- Creation of Purchase Orders for all inventory shipments to stores, including all cannabis and accessories
- Processing monthly inventory adjustments and compliance reporting
- Maintenance of Product Catalogue
- Maintenance of Pricing File
- Setup promotions in POS system for all corporately run promotions & clearance programs
- Support with ongoing maintenance of programs, such as Click & Collect, Delivery, Gift Cards, etc.
- Creation of Product Card print file & maintenance of master database
- Track compliance by developing & maintaining compliance reports for distribution to Field Operations & leadership team
- Development & maintenance of SOPs to cover all store processes
- Contribute as an Ops SME on projects such as Time & Attendance, new software programs
- Participate in biweekly calls with Cova to identify POS enhancements and to be aware of Cova updates
- Support with continuous process improvements
- Support with continuous cost savings initiatives
- Ad-hoc report generation, as required
- Other duties as assigned

**Education, Experience and Skills**:

- Diploma or Degree in a business-related program, or equivalent is preferred.
- 2-3 years experience in an analytics role.
- Experience with the Cova Point of Sale system will be considered a strong asset.
- Microsoft Office and Outlook proficiency required, with exceptional Excel Capability.
- Strong analytical skills with the ability to collect, organize and analyze significant amounts of data and turn that into clear actionable reports.
- Demonstrates initiative, consistently delivers results.
- Self starter with innovative thinking, problem-solving and analytical skills
- High degree of accuracy and attention to detail.
- Highly organized, resourceful, and proven ability to handle multiple projects simultaneously.
- Excellent organizational, analytical and communication skills (oral and written).

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