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Business Analyst
2 weeks ago
**Purpose and Scope**:
As a member of the MacDon Information Technology (IT) Team, the Business Analyst takes a lead position in implementing new technology solutions that streamline MacDon business processes, provide visibility to business performance, and support new business growth opportunities. The Business Analyst plays a key role in all phases of the solution development lifecycle including enterprise analysis, requirements analysis, solution development, testing, change management, and support. This position is ideal for anyone who likes solving problems, can work independently, and has an interest in established and emerging enterprise technologies.
**Responsibilities**:
- Elicit, document, and validate requirements for new business systems and information technology solutions.
- Work with technical resources to define appropriate technology to meet business needs.
- Develop business cases for adoption of new technology solutions and present recommendations to business decision makers.
- Define test cases and assist technical resources in solution validation. Coordinate pre-release testing with stakeholder user acceptance groups.
- Work with stakeholders to define and implement change management strategies for new business solutions including communication and training plans.
- Triage and resolve reported issues with existing IT systems through root-cause analysis and troubleshooting.
- Stay up to date on new trends and developments in emerging manufacturing and enterprise technologies.
- Perform project management duties on small to moderate sized projects.
**Qualifications**:
- A post-secondary degree or diploma in a relevant field (i.e.business, information technology, etc.); and/or relevant certification(s) from a relevant recognized institution (i.e. IIBA, PMI, ISACA, etc.). Or a combination of relevant experience and education.
- Exceptionally strong communication, interpersonal, and problem-solving skills.
- Experience performing data analysis, using various tools, to inform conclusions and support decision making.
- Advanced knowledge of Microsoft Office productivity products (i.e. Word, Excel, PowerPoint, etc.).
Preferred Experience:
- Implementing or supporting ERP or CRM systems.
- Implementing or supporting a Manufacturing Execution System (MES)
- Implementing or supporting emerging technologies (i.e. AI, machine learning, etc.)
- Developing solutions with low-code or citizen developer tools.
- Integrating operational technology (OT) with information technology (IT) systems.
- Working in a manufacturing environment.
- Working with traditional or Agile project management methodologies.
Schedule:
- 8 hour shift
