Food & Beverage Supervisor

**Basic Purpose**

The Food & Beverage Supervisor will lead and guide the Food & Beverage team during the shift and serve as an Ambassador of guest satisfaction in achieving departmental goals in service, revenue, and profit.

**Duties & Responsibilities**:

- Provide leadership for the F&B team and lead by example; oversee shift operations.
- Ensure all department operational procedures are followed in accordance to standards
- Greet seat and service guests in accordance to standards
- Assist with service and/or bussing when necessary to ensure superior guest satisfaction.
- Monitor the schedule daily, ensuring that staffing levels are maintained and consistent with business levels while following the guidelines created by the hotel and union.
- Follow through on guest requests and/or complaints.
- Participate in the development of the merchandising and marketing of all food & beverage services
- Relay suggestions about menu items and guest feedback to the Director of Operations.
- Assist with the recruitment, selection, training and development of Outlet team members to ensure high standards are maintained.
- Contribute to the on boarding and training process of all new associates.
- Ensure all financial reporting is maintained and accurate, including payroll and billing
- Assist with scheduling and inventories as required.
- Actively participate and contribute to project work identified by the Director of Operations
- Ensure superior cleanliness and quality for the outlet areas.
- Ensure the security of keys, company information, and guest information.
- Report unsafe work conditions, areas requiring repair or suspicious persons
- Committed to providing exceptional and professional customer service working within the guidelines set out by procedures and the brand.
- Treat everyone with respect; fosters a cooperative, productive, positive, respectful environment
- Work and communicate in a professional and ethical manner
- Provide information to guests about local attractions, services, hotel services & other amenities
- Maintain standards of punctuality, uniform presentation and personal hygiene
- Attend meetings as required and recognize the importance of contributing new ideas and initiative to the overall success of the operation
- Communicate and cooperate effectively with all departments
- Liaise closely with the Culinary team; promote teamwork between Culinary and Outlet teams.
- Provides a favorable image of SilverBirch Hotels & Resorts and the Brand to the public by consistently demonstrating our Values (Engagement, Quality, Performance, Integrity and Growth)
- Other related duties and projects as assigned

**Skills, Knowledge and Abilities Required**:

- Strong communication, supervisory and problem-solving skills.
- Able to delegate tasks to associates and facilitate completion.
- Highly organized, able to multi-task and detail oriented; works well under pressure
- Demonstrates accuracy, consistency and thoroughness.
- Strong attention to detail.
- Must be approachable, open-minded and possess excellent listening, communication and interpersonal skills.
- Able to motivate a team.
- Proven ability to train, motivate and develop team members
- Energetic, honest, self-motivated and flexible
- Reliable, punctual and dependable; strong teamwork skills
- Able to sell the services of the hotel

**Preferred Education & Qualifications**:

- Minimum 2-years previous Food & Beverage experience is required
- Previous supervisory experience is required.
- Diploma in hospitality is an asset
- Ability to communicate verbally and written in English.
- Reliable and flexible to work various shift schedules.
- Knowledge of wine service is an asset.
- Responsible Beverage Server Certificate.

**Working Conditions**:

- Able to push, pull and lift up to 50 lbs and to bend and kneel with comfort.
- Fast paced environment that is often demanding
- Stand, walk and remain on feet to perform job duties for entire shift duration
- Hours and shifts will vary according to occupancy levels.

**Position Details**:

- Shifts: Will include days, evenings, weekends and holidays
- Range of Hours: 30 - 40 hours per week

**Job Types**: Full-time, Permanent

**Salary**: $19.75-$20.25 per hour

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Overtime pay

Application question(s):

- What days and shifts are you available to work each week?

Work Location: One location