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Project Support Officer

3 weeks ago

Hamilton, Canada Mohawk College Full time

**Project Support Officer - Initiatives & Opportunities (August 2025 - September 2026)** Status**: Initiatives & Opportunities (August 2025 - September 2026)

**Hours**: Monday to Friday; 35 hours/week

**Home Campus**: Fennell (hybrid work arrangements available)

**Rate of Pay**: Payband G (Starting Rate: $33.55 per hour)

**Posting Date**: July 21st, 2025

**Closing Date**: July 25th, 2025 at 7:00pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (6 consecutive months in Appendix D status) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Under the general direction of the Program Manager, the Project Support Officer (PSO) is responsible for supporting project coordination in the newly formed Marinucci Family Centre for Professional Advancement and Continuing Studies (CPACS). The PSO will contribute to streamlining processes across multiple functions to enable the successful integration of Continuing Education (CE) and Professional Advancement (CPA). The PSO will collaborate with all employees in CE and CPA to streamline registration and admission processes, assisting with project/program creation and updates, coordinating outreach efforts, maintaining accurate documentation and Standard Operating Procedures (SOPs).

The role also involves collaborating with multiple stakeholders, acting as the first line of communication to external stakeholders, preparing and analysing reports, and providing comprehensive support to partners, faculty/staff and students. This position supports the overall operations of the newly merged Centre and reports milestone tracking and project support to ensure the successful integration of CE and CPA. Flexibility in working hours and the ability to work across multiple campuses are essential to ensure the successful operation of the integration of this newly formed Centre.

**What you’ll be doing**:
**Supports the administrative functions and operations of the newly created Marinucci Family CPACS, tracking project enrolments, student registration data and reporting**:

- Assists with registration, admission, pre-registration procedures including planning, scheduling, and coordinating tasks, creating new tracking systems that ensures confidentiality for students participating in learning activities and streamlines/enhances current processes in the Centre.
- Communicates and processes all pre-program/pre-course requirements to learners/faculty/partners as directed by Program Manager.
- Generates POS, course creates CRNs for project activity each semester and tracks its progress to completion, while coordinating tasks related to course start, including cross-listing, competency tracking systems requirements and placement supervisor, faculty, staff onboarding.
- Collaborate with CPA and CE teams to streamline processes related to program sequencing, project status, and project workbacks.
- Propose and generate new procedures to support the successful merger of CPA and CE.
- Populates the student enrolment database confirming accurate and confidential data is secured relating to all programming.
- Tracks and reports on project enrolment activity for Program Manager review.
- Communicates enrolment numbers to CPACS teams on an ongoing basis.
- Attends steering committee, subcommittees, and community information sessions as required for quantitative and qualitative reporting.
- Provide technical support and facilitate connections to College resources, including the digital technicians within the Centre.
- Maintain flexibility in working hours, particularly during program start-up, and be available throughout the semester to meet with students and faculty to support the successful operation of department programs.

**Communicates and ensures that College and departmental policies and procedures are followed to support students, faculty/staff, employers and funders**:

- Initiates correspondence to internal departments (e.g. Student Support Services, Business Solutions, Registrar’s Office, Payroll, satellite campuses, student records, scheduling, Administrative Coordinator) related to student/course information, grade changes, student withdrawals, classroom locations.
- Arranges class schedules based on community, partner, faculty and Program Manager consultation.
- Ensures all faculty have access to CRN’s, external stakeholder contact information and student information.
- Assists with orientation of faculty assigned to project-related course delivery.
- Liaises with faculty, student and community partners on issues that arise due to course/class delays or cancellation.
- Oversees withdrawals of unsuccessful students from c