Visitor Information Counsellor

:
The
**City of Thunder Bay** provides exceptional quality of life to those who live, work, and play in Thunder Bay - a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together

Watch this video to learn more about our City at:
**Job Specific Information***:
Should this temporary vacancy be filled by a regular full-time employee, seniority and benefits will continue in the normal manner and the regular employee will continue to maintain normal, full-time status for the duration of the appointment.

If it becomes known that the position is permanent, it will be reposted and filled in the normal fashion.

**Job Description**:
***:Under the general supervision of the Co-ordinator - Convention & Visitor Services and the technical direction and guidance of the Senior Travel Counsellor, provides tourist-related information relative to Thunder Bay to visitors attending the Information Centre.

**MAJOR RESPONSIBILITIES**:

- Provides tourist-related information to visitors attending the Information Centre.
- Develops and maintains a tourism business directory to facilitate the distribution of ongoing tourist-related information.
- In consultation with the Partnership Marketing Officer, prepares and distributes a scheduled e-newsletter and updates information on the Tourism website including the Tourism calendar, as required.
- Maintains a daily record of Information Centre visitors.
- Receives, date stamps, and sorts incoming mail; prepares outgoing mail and volume mailings.
- Prepares bulk information kits and individual VIP kits; maintains a record and advises the supervisor regarding the receipt of bulk information.
- Performs good housekeeping practices in Information Centre and storage areas.
- Maintains daily inventory of all brochures, replenishing inventory as required.
- Assists in keying of data entry for the Division.
- Performs the duties of the Senior Travel Counsellor during absences.
- Performs such other related duties as may be assigned.

**QUALIFICATIONS**:
**Education/Experience**:

- Secondary school graduation together with post-secondary courses in travel/tourism or recreation; or
- Two years’ recent experience working in a visitor information centre or within the Tourism industry
- Current knowledge of local tourism products and offerings in Thunder Bay and area is required

**Skills/Abilities**:

- Ability to communicate effectively and concisely, both orally and in writing
- Ability to establish and maintain effective working relationships with superiors, subordinates, co-workers and the general public
- Must be at a basic skill level in word processing software and must possess basic on-line data entry skills

**CONDITIONS OF EMPLOYMENT**:

- Required to wear a departmental uniform
- Must be willing and able to work shift work

**General Information**:
**ONTARIO HUMAN RIGHTS CODE**: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

- Photos
- Any certificates that have photo identification
- Driver’s licences
- Police records checks

**ACCOMMODATION**: Reasonable accommodations are available upon request for all parts of the recruitment process.

**PRIVACY**:Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866

Application forms must reference the competition number and be submitted to Human Resources by 11:59 p.m. on the closing date.