Operations Manager

1 week ago

Hamilton, Canada Bird Canada Full time

**Description
The Operations Manager role is a key role within Bird Canada’s operations. The Operations Manager will work with our Head of National Operations to tackle key projects that will be instrumental in driving our business forward. We need a strategic critical thinker who can start at 30,000 feet and then dive deep into the details to ensure high quality results.
- management and organizational habits, and the ability to clearly communicate and present information to seek buy-in.

**Responsibilities**
- Prepare for and execute a successful launch for Bird Canada in Hamilton
- Manage the end-to-end local operation, with support from Canadian leadership team
- Manage performance and efficiency. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results
- Drive results alongside the Head of National Operations to meet ambitious operational goals for Hamilton
- Be a self-starter - take initiative, work well without supervision and begin projects independently
- Be the representative and resolve any operational matters for Bird Canada in Hamilton
- Work on growth, as well as local campaigns and initiatives to drive market share
- Build a highly efficient and motivated operations team
- Problem solve - prioritize tasks, and overcome obstacles that come your way
- Communicate across the organization to ensure timely resolutions, quality control, and process feedback
- Be part of the Bird Canada culture - build a fun, inclusive, and safe workplace

**Requirements**:

- Must be located in Hamilton
- Self-motivated, energetic and driven individual with the ability to learn new skills, monitor and manage a team and grow with the role
- Excellent communicator capable of building & motivating a team
- Excels at building networks and liaising with external partners and city stakeholders
- Strong Excel / data management skills
- Experience solving complex problems, exercising good judgement in decision-making, and navigating ambiguous environments
- Ability to simplify difficult problems into actionable and solvable tasks
- Data-driven by nature, strong attention to detail, and obsessed with process improvement
- Comfortable learning and adapting to new concepts and using new tools

**Culture at Bird Canada**

We're an ambitious, smart, and open-minded group. Our employees are passionate about our mission, and eager to complete their work at the highest level. The office itself is up tempo and supportive, because we care about each other. People first, people.

**Bird is the word**

Bird Canada stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird Canada is a proud equal employment opportunity employer. We welcome everyone regardless of their race, colour, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

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