IT Lead
2 weeks ago
**Love to ski or snowboard? Want to spend your winter surrounded by stunning BC scenery, great snow, and even better people?** At Sasquatch Mountain Resort, we offer more than just a job—we create inclusive experiences, united by adventure and empowered by community. Whether you're chasing powder, building your resume, or discovering life in the mountains, this is your chance to be part of something special.
Located in the Douglas Range of the Fraser Valley—just an hour from Chilliwack and Abbotsford, and two hours from Vancouver—Sasquatch is a hidden gem known for its family-friendly vibe, deep snow, and mínimal lift lines. We may be small, but our 37 diverse runs, epic powder bowls, and breathtaking views make a big impact.
Every day here is different. You’ll work across departments, learn what makes a resort run, and grow alongside a supportive, passionate team. Whether it’s your first time away from home, a stop on your journey, or the beginning of a career in the mountains - **Sasquatch is where you belong.**
**Join our team for the 2025/26 season and become part of the Sasquatch community.**
**Perks of the Job**
- **Free season pass** plus complimentary and discounted lift tickets for friends & family
- **Staff discounts** on food, gear, rentals, repairs & lessons
- **Affordable staff housing** with weekly shuttle service to town
- **Free access** to Tube Park and ski/snowboard lessons (as available)
**Job Summary**
As the **IT Lead** at Sasquatch Mountain Resort, you’ll play a crucial role in keeping our resort operations running smoothly through technology. From maintaining on-mountain cameras and WiFi systems to troubleshooting Point of Sale (POS) software and supporting staff with IT challenges, this is a hands-on role that ensures the seamless delivery of guest and staff experiences. You are a front-line staff member, problem solving and providing excellent customer service to **create an inclusive experience, united by adventure and empowered by community.**
**Job Specifications**
- **Wage**: Based on experience
- **Schedule**: Full-time, including weekends and holidays
- **Skill Level**: Intermediate to advanced IT support
- **Reports To**: General Manager & Entabeni System Administrator
**Responsibilities**:
- Provide lead support across all IT operations on the mountain
- Troubleshoot and maintain resort-wide systems, improving performance and recommending changes
- Work closely with Entabeni System Administrator to ensure successful operation of resort platforms and POS software
- Assist GM with lift ticket sales monitoring, programming, and inputting
- Install, maintain, and troubleshoot on-mountain cameras, including wiring, alignment, and upgrades
- Maintain and support resort-wide WiFi networks (mountain, resort base, condos, accommodations)
- Collaborate with Barnett Systems on troubleshooting, system upgrades, and hardware/content installs
- Maintain and manage IT assets across the mountain
- Troubleshoot and maintain on-mountain POS systems and cash machines
- Generate reports through Entabeni, Barnett, and other operational systems
- Assist Marketing team with website maintenance, content uploads, and troubleshooting
- Perform other IT-related duties as assigned
**Job Requirements**
- Strong background in IT systems support and troubleshooting
- Experience with POS systems and reporting software (Entabeni/Barnett experience an asset)
- Knowledge of networking, WiFi setup/maintenance, and hardware installation
- Ability to work independently in a fast-paced environment with shifting priorities
- Comfortable working outdoors and on-mountain in all weather conditions
- Strong communication and problem-solving skills
Pay: $25.00-$30.00 per hour
Expected hours: No less than 40 per week
**Benefits**:
- Dental care
- Extended health care
- RRSP match
Work Location: In person