Part-time Guest Services Representative

1 week ago

Mississauga, Canada Cushman & Wakefield Full time

Job Title

Part-time Guest Services Representative

Job Description Summary

**Main Objectives**:
Be an active, efficient and effective member of the Erin Mills Town Centre Guest Services team
Provide premium customer service through established programs, including but not limited to providing information, support and shopper services to customers and other visitors
Act as a liaison with tenants and other departments
Maintain a “beyond the booth” demeanor - Guest Services does not stop at the kiosk and should be carried out at all times

**Job Description**:
**Responsibilities**:
Demonstrate exceptional customer service to all patrons and retailers by being knowledgeable about the Erin Mills Town Centre property and offerings
Sale of Erin Mills Town Centre Gift Cards which includes daily deposits, shift reports and more
Opening and closing duties per the Guest Services Supervisor
Prepare and manage various customer tracking initiatives
Provide customer assistance with all available shopping centre services
Assist other shopping centre personnel (Security and Maintenance) in providing an exceptional customer experience and promoting a safe and clean environment
Assist with various on-site promotions and events by setting up tables, chairs and stanchions
Cultivate relationships with the shopping centre’s retailers and continually be aware of store sales/promotions and offerings
Monitor the online presence of the shopping centre and its retailers on a daily basis in areas such as; the Erin Mills Town Centre Website, Facebook, Twitter, Instagram etc.
Monitor shopping centre events and retailer sales/promotions, and promote the activity on social media as required
Collate various documentation for shopping centre distribution, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
Maintain cleanliness and organization of the workspace
Monitor and maintain appropriate levels of administration supplies, gift cards, etc.
Other duties as assigned by the Guest Services Supervisor
And most importantly, ensure that Erin Mills Town Centre customers leave the shopping centre with all of their needs met

**Qualifications**:
Excellent customer service skills with a drive to go above and beyond
Ability to work in a team environment
Superior written and oral communication skills
Be able to lift items up to 25 pounds
Various computer skills such as Microsoft Office
Competent in an online environment such as social media (facebook, twitter etc.) and website etc.
Creative and self-motivated
Must be available to work all shifts, days, evening and especially weekends.

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