Service Advisor

2 days ago

Ayr, Canada Mill Creek Motor Freight Ltd Full time

**Mill Creek Motor Freight** is looking for an experienced full time **Service Advisor** to join our growing team You will play a key role in curating the service experience for our valued customers and drivers who service their vehicles at our location. Your love of trucks & dealing with the public, coupled with your commitment to delivering the highest level of customer service will ensure your success as a Service Advisor.

**What’s In It For You**:

- Competitive compensation package / weekly Direct Deposit
- Permanent Full-Time, Daytime position
- Health and Dental Benefits
- RRSP Program after 90 days

**Your Day To Day**:

- Opening & following up on internal work orders.
- Consult with technicians regarding repairs/maintenance & provide options to customers including in-depth information about available aftermarket & OEM part options.
- Coordinating sublet work.
- Oversee shop daily workflow.
- Prioritize and schedule mechanical work / assign work orders to mechanics.
- Monitor work completion & closing of work orders.
- Deliver customer satisfaction with both internal (Owner Operators) and external customers.
- Communicate required repairs & estimates to Owner Operators, including estimation of down-time.
- Schedule, communicate and follow up on work for external customers.
- Ensure licensing stickers are placed on equipment; ensure safety certificates are issued for trucks & trailers.
- Maintain shop equipment - schedule service as needed.
- Oversee adequate shop housekeeping to promote a safe work environment.
- Manage parts department.
- Liaise between mechanics and parts department for special order parts.
- Communicate equipment availability to operations and safety departments.

**What You Bring To The Table**:

- Service Advisor and/or transportation industry experience preferred.
- Strong time management skills, ability to multi-task and prioritize work.
- Organized and able to thrive in a fast-paced environment.
- Attention to detail and problem-solving skills.
- A valid driver's license & safe driving history is required.

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