Associate, Ymca Experience

1 week ago

Edmonton, Canada YMCA OF NORTHERN ALBERTA Full time

**Our Culture**

We are a charitable organization that provides health and fitness opportunities, childcare, housing, community initiatives, and other quality programs in Edmonton, Wood Buffalo, and Grande Prairie.

When you work at the YMCA, you’ll play an important part in building strong, thriving communities while positively impacting people’s lives. Join our team at the Y, a place where everyone belongs — including you.

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.

**We do the right thing.**

We are caring, respectful, honest, and responsible in all that we do.

**We put people first.**

We believe in each other - our strengths, perspectives, and passions.

**We keep our promises.**

We do what we say we will do.

**We lead by example.**

We are courageous, speaking with conviction and always willing to listen and collaborate.

**About the Job**

The Northern Alberta YMCA is looking for a customer service expert to act as the first impression of our Centres ensuring everyone is welcomed and the ensuring the Centre is a clean and maintained environment. Each associate has a direct impact on a member’s experience. This position requires a flexible schedule working evenings, weekends, and holidays.

**What you’ll do**
- Promote and facilitate a positive YMCA experience for anyone who visits our centres, Role model YMCA values in each interaction by delivering service responsibly, honestly and with care.
- Respond to all requests and concerns in a timely manner.
- Respect the confidential information of members/participants/guests.
- Adhere to the YMCA Experience Manual policies and demonstrate practices consistently, ensure that all YMCA Standards are met or exceeded.
- Ensure work area (lobby, desk, and entry) is clean and maintained.
- Follow YMCA Cash Handling Policy and processes.
- Ensure the safety and security of everyone who visit our Centres, follow the Centre’s emergency response procedures.
- Follow the YMCA of NAB Health and Safety policies.
- Completes and follows up on incident reports when needed, ensure facility requests are used to record or report cleaning and maintenance needs.
- Monitors and reinforces member/guest behavior in accordance with the Member and Participant Code of Conduct.

**What we’re looking for**
- High School Diploma or equivalent
- Previous customer service experience is an asset
- Certifications: Standard First Aid & CPR-C
- Flexible availability
- Able to obtain a Police Information Check and Vulnerable sector check

**What we can offer you**
- A meaningful job in a caring work environment with a friendly and professional team
- A culture of honesty, respect, and pride in what we do
- Colleagues who bring diverse perspectives and talents to the workplace
- The opportunity to grow into new employment opportunities
- A comprehensive benefits package comparable to some of Canada’s best employers
- A generous vacation entitlement that increases with seniority
- A free membership to our health, fitness & aquatics facilities for you and your family
- Reduced fees in YMCA programs such as Child Care and Day Camps

  • Ymca Experience Associate

    2 weeks ago

    Edmonton, Canada YMCA of Northern Alberta Full time

    **Be the Spark that ignites the potential in people!** At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong. When people feel connected and...

  • Associate, Ymca Experience

    6 days ago

    Edmonton, Canada YMCA OF NORTHERN ALBERTA Full time

    **Our Culture** - Our mission and core values are brought to life by our culture at the Y. We strive to live our cause of strengthening communities with purpose and intentionality every day. **We are welcoming.** We are open to all. We are a place where you can belong. **We are genuine.** We value you and embrace your individuality. **We are hopeful.** We...

  • YMCA Experience Associate

    2 weeks ago

    Edmonton, AB TT T, Canada YMCA of Northern Alberta Full time

    Be the Spark that ignites the potential in people At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.When people feel connected and supported,...

  • Ymca Experience Associate

    6 days ago

    Edmonton, Canada YMCA of Northern Alberta Full time

    **Be the Spark that ignites the potential in people!** At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong. When people feel connected and...

  • YMCA Experience Associate Salaried

    2 weeks ago

    Edmonton, AB TT T, Canada YMCA of Northern Alberta Full time

    Be the Spark that ignites the potential in people At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.When people feel connected and supported,...

  • Coordinator, Ymca Experience

    5 days ago

    Edmonton, Canada YMCA OF NORTHERN ALBERTA Full time

    The Northern Alberta YMCA is looking for an experienced customer service coordinator to provide leadership to the YMCA Experience team. The **YMCA Experience Coordinator **at YMCA of Northern Alberta supports the YMCA Experience Supervisor by providing effective supervision, coaching and support of the YMCA Experience team as it relates to sales initiatives,...

  • YMCA Experience Associate

    2 weeks ago

    Edmonton, Alberta, TH, Canada Current Full time

    Be the Spark that ignites the potential in people At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong.When people feel connected and supported,...

  • YMCA Experience Associate Salaried

    1 week ago

    Edmonton, Canada Ymcanab Full time

    Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong. When people feel connected and...

  • YMCA Experience Associate Salaried

    2 weeks ago

    Edmonton, Canada Ymcanab Full time

    Be the Spark that ignites the potential in people! At our YMCA, we believe in the power of people. Every day, our dedicated employees and volunteers bring energy, positivity, and inclusivity to everything they do. They are the spark that ignites potential in others—helping individuals grow, thrive, and truly belong. When people feel connected and...

  • Ymca Wellness Coach

    1 week ago

    Edmonton, Canada YMCA OF NORTHERN ALBERTA Full time

    **Wellness Coach** **(10-20 hours per week, opening shift, 5:15 am on weekdays, 6:45am on weekends at William Lutsky Family YMC)** YMCA of Northern Alberta is looking for a Wellness Coach to work in the early mornings to deliver high quality customer service in the Fitness Centre area. The Wellness Coach will provide active supervision of the Fitness...