Support Analyst

1 week ago

British Columbia, Canada Harris Computer Systems Full time

Support Analyst CityView - Remote What your impact will be: - Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems. - Manages bug fixes and software enhancements. - Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns. - Recognizes issue with code, but escalates to development. - Provides technical leadership and training for lower level support specialists. - Receives requests for computer technical assistance and problem resolution from company employees. - Collects detailed information to categorize request in order to determine method of resolution, and create processes and guides. - Exercises sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem. - Directs the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation including internal training and mentoring. - Other duties as assigned. Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Expected Hours of Work: Some flexibility in hours is allowed, but the employee must be available during the "core" work hours. Travel: Quarterly AAP/EEO Statement Harris Computer is an EEO/AA/Disability/Vets Employer. Other Duties: - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice._

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