Dual Lab Patient Technician

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of _empowering a healthier you_.

LifeLabs Medical Laboratory Services is seeking a responsible and patient-oriented individual to join our team in **Thunder Bay, ON **in a dual role with a primary role as a Lab Patient Technician and secondary role as a Mobile Lab Patient Technician.

**Dual Role - Primary designation Lab Patient Technician, secondary designation Medical Lab Assistant**
**Part Time role, can be scheduled shifts in Patient Service Centre or Specimen Management, expectation of coverage for sick calls/vacation**
**PSC Shifts are Monday-Friday 7am-530pm, 4-8 hours in length**
**Specimen Management shifts are Monday-Friday 8am-630pm, 4-8 hours in length**

In the Lab Patient Technician role, you will:

- Greet and request required information from patients, explain the specimen collection process, and ensure patients have followed necessary test protocol prior to specimen collection.
- Perform phlebotomies, connect/disconnect Holter monitors, and perform ECG tracings.
- Perform special test collections, such as medical/legal drug screens, paternity tests, and clinical trials, and complete related documentation.
- Maintain client relationships, including responding to inquiries and following up on requests.
- Complete data entry of required patient demographics, requisition information, and other information related to processing test results.
- Prepare specimens for transportation and testing.

The right person for this role will be focused on great customer/patient service and be able to relate to patients and clients even in stressful situations. Some key qualities include empathy, flexibility, adaptability to change, and problem-solving skills. Other requirements include
- Graduate of an approved Laboratory Assistant program or equivalent.
- Phlebotomy experience.
- Excellent communication skills.
- Good computer skills with a minimum typing speed of 40 wpm.
- Ability to maintain the strictest standards of patient privacy and confidentiality.

As a **Medical** **Lab Assistant,** you will play a key role in the testing and diagnostic process for a wide range of patients.

LifeLabs also provides first aid training, continuing education opportunities, and excellent opportunities for career growth and advancement.

In this role you will:

- Unpack and sort a wide variety of incoming specimens received from sources including physicians, clinics, hospitals, and mobile LifeLabs technicians.
- Confirm the accuracy of all patient information on requisitions and specimen samples, resolve any problems or inaccuracies prior to testing, and perform required data entry.
- Prepare, sort & separate specimens for technical analysis.
- Respond to client inquiries & work in cooperation with the logistics department
- Train and orient new team members.
- Perform weekly and monthly maintenance of laboratory equipment.
- Conduct all work in full compliance with all laboratory safety and security policies and regulations.

The right person for this role is an organized and detail-oriented individual with good problem solving and customer service skills. Some key qualities include flexibility, accountability, and attention to detail.

Other requirements include:

- Successful completion or graduation from a recognized Medical Lab Assistant (MLA) program is an asset.
- Data entry and computer skills.
- Committed to remaining current with company practices, training, policies & procedures
- Prior experience in laboratory operations or medical terminology an asset.
- Works well in a team environment.
- Ability to communicate with other internal & external departments.
- Ability to maintain the strictest standards of patient privacy and confidentiality.

We are looking for passionate individuals who share in the importance of our values: Caring, Customer Driven, Agile and One Team, and can live these values with us every day.

LifeLabs is seeking an emphatic and adaptable person who can deliver exceptional customer service and relate to patients even in stressful situations. Do you have:

- Valid driver’s license with a clean driving record and access to a vehicle.
- Satisfactory