Medical Office Assistant

**Job Summary**

Job Description: Support doctors and other health care professionals by performing a wide variety of clerical and administrative tasks

Establish professional relationships with patients and ensure that they have confidence in you

Answer a high volume of incoming calls and make outgoing calls

Check-in patients and update patients’ demographics accurately

Schedule patients for the appropriate appointments

Communicate effectively with doctors and staff via electronic messaging

Maintain confidentiality as per the clinic policies

Deal effectively with the difficult behaviors that can sometimes be shown by people in distress

Adapt well to different roles and duties

‪Required Skills/Qualifications and Education:
Completion of Medical Office Administration diploma or like education/experience

Quality and patient focused

Enthusiastic, diligent and dedicated attitude with the ability to adapt readily to changing circumstances, varying job demands and client needs

Dynamic customer service and telephone etiquette

Ability to work a flex schedule including evening shifts

Knowledge of an EMR (electronic medical record) an asset

Show initiative and have the ability to multitask working cooperatively within a team setting and independently

Possess problem solving and decision-making skills and the ability to follow directions closely and accurately

**Responsibilities**
- Greet patients and visitors with professionalism and courtesy, ensuring a welcoming atmosphere at the front desk.
- Manage multi-line phone systems, answering calls promptly and directing inquiries to the appropriate staff.
- Maintain and update electronic medical records accurately, ensuring confidentiality and compliance with regulations.
- Assist with scheduling appointments and managing patient flow efficiently.
- Provide administrative support, including filing, data entry, and handling correspondence as needed.
- Utilize medical terminology effectively to communicate with healthcare professionals and patients.

**Job Types**: Full-time, Permanent

Pay: $22.75 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2025-02-01
Expected start date: 2025-02-15