Customer Success Manager

1 day ago

National Capital Region, Canada SupportNinja Full time

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

**What does a day in the life as a Customer Success Manager look like?**:

- The position would manage a book of ~1000 accounts and be responsible for doing proactive outreach to customers who are displaying signs of risk and from there, prescribe success plans and resources for the customers to utilize or host product walkthroughs with customers to help them get back on track.
- This person would ideally work EST hours.

**What are the required qualifications for a Customer Success Manager?**:

- Must have high school diploma or equivalent
- 3 to 5 years of experience as a Customer Success Manager or equivalent
- Strong communication skills, both verbal and written
- Strong attention to detail, critical thinking and problem-solving skills

**Having these qualifications are helpful, but not required**:

- GSuite, Slack, Zendesk or similar tools

**Ninja Perks and Benefits**
- ** **Competitive compensation**:

- ** **Adherence to government-mandated benefits**:

- ** **Retirement Savings Program with Company Matching**:

- ** **Life Insurance**:

- ** **HMO on day 1**:

- ** **Paid time off, birthday leave**:

- ** **Bonus and incentive plans**:

- ** **Opportunities for skills training and personal and professional development**:

- ** **Employee Referral Program**

Experience
_infinite fun_ so you can have
_infinite growth_. Discover
_A Better Way to Grow_ Are you ready?

**Disclaimer**:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

  • Customer Success Manager

    3 weeks ago

    Montreal (administrative region), Canada Bizzabo Full time

    Description The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer-centric, and...

  • Customer Success Manager

    4 weeks ago

    Montreal (administrative region), Canada Bizzabo Full time

    Description The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer-centric, and...

  • Planning Manager

    3 days ago

    National Capital Region, Canada Spreetail Full time

    **SUCCESS LOOKS LIKE**: - We expect successful people to drive the results that impact our larger goals. We will hold you accountable to the work you do and the results you drive. Here are some things we want you to impact. - Build and manage purchases orders with respective suppliers to achieve company metrics for instock rates and inventory turnover. This...

  • Customer Success Manager

    7 days ago

    Montreal (administrative region), Canada GHGSat Inc. Full time

    GHGSat offers greenhouse gas detection, measurement, and monitoring services to industrial and government customers around the world. The company uses its own satellites and aircraft sensors, combined with third‑party data, to help industrial emitters better understand, control, and reduce their emissions. We are seeking a Customer Success Manager to join...

  • Customer Success Manager

    2 weeks ago

    Montreal (administrative region), Canada GHGSat Full time

    GHGSat offers greenhouse gas detection, measurement, and monitoring services to industrial and government customers around the world. The company uses its own satellites and aircraft sensors, combined with third‑party data, to help industrial emitters better understand, control, and reduce their emissions. We are seeking a Customer Success Manager to join...

  • Customer Success Manager

    2 weeks ago

    Montreal (administrative region), Canada GHGSat Full time

    GHGSat offers greenhouse gas detection, measurement, and monitoring services to industrial and government customers around the world. The company uses its own satellites and aircraft sensors, combined with third‑party data, to help industrial emitters better understand, control, and reduce their emissions.We are seeking a Customer Success Manager to join...

  • Customer Success Manager

    2 days ago

    Montreal (administrative region), Canada Amilia Full time

    Amilia is transforming the recreation and activities market with its innovative, purpose‑built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec™ streamlines operations, optimizes facility management, and simplifies program and membership management. Since 2009, Amilia has...

  • Customer Success Manager

    10 hours ago

    Montreal (administrative region), Canada Amilia Full time

    Amilia is transforming the recreation and activities market with its innovative, purpose‑built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec™ streamlines operations, optimizes facility management, and simplifies program and membership management. Since 2009, Amilia has...

  • Customer Success Manager

    2 weeks ago

    Montreal (administrative region), Canada Ivalua Full time

    Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading...

  • Customer Success Manager

    2 weeks ago

    Montreal (administrative region), Canada Ivalua Full time

    Founded in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. COMPANY OVERVIEW At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading...