Account Support Specialist
6 days ago
**Job Title: Account Support Specialist Location: Fort Erie, Ontario, Canada**
About Us
We are a division of a Taiwan-based manufacturing leader in the fall protection industry, with global sales exceeding $140M USD. From our Fort Erie location, we provide critical safety components to major manufacturers across North America. Our success depends on exceptional inventory management, precise order processing, and outstanding customer service.
The Opportunity
We're seeking a detail-oriented Account Support Specialist with strong customs/brokerage experience to join our team. This role is instrumental in managing our international supply chain while providing essential operational support to our Account Managers and Operations Manager.
What You'll Do
- Provide critical backup for our Order Processing function (customs documentation, process customer invoices with accurate tariff costs and shipping documentation)
- Support order processing activities including invoicing, customs documentation, and shipment coordination
- Issue and manage purchase orders within our ERP system
- Enter and analyze customer forecasts in our inventory management system
- Track international shipments and maintain detailed container status reports
- Coordinate with shipping personnel and carriers for efficient container delivery
- Assist Account Managers with administrative tasks and customer communications
**Qualifications**:
- Experience with customs documentation, brokerage and international shipping procedures
- Knowledge of import / export regulations and documentation requirements
- Excellent organizational skills and attention to detail
- Outstanding communication skills, both written and verbal
- Ability to multitask in a fast-paced environment
- Inventory management experience beneficial, but not required
What We Offer
- We offer a competitive salary ranging from $48,000-$55,000 annually based on experience and qualifications, plus a comprehensive benefits package.
- Opportunity to make a significant impact in a growing organization
- Collaborative work environment
- Professional development opportunities
**Job Types**: Full-time, Permanent
Pay: $48,000.00-$55,000.00 per year
**Benefits**:
- Extended health care
**Education**:
- Secondary School (required)
**Language**:
- English (required)
Work Location: In person
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