Service Bdc

2 weeks ago

Barrie, Canada Baytowne Hyundai Full time

**Baytowne Hyundai** is currently seeking a **Service** **BCD Agent** to join our team of customer focused professionals within our high volume and process-driven dealership.

**Key Accountabilities & Objectives**:

- Manage incoming internet and phone inquiries and proactively pursue additional customer leads
- Set appointments for customers to come in and meet with service
- Provide superior customer service and achieve highest degree of customer satisfaction
- Work closely in partnership with service advisors and management to provide qualified leads and detailed information on customer requirements
- Maintain a high Customer Service Experience index score
- Respond to customer complaints and following established concern resolution process
- Assist fellow team members when required
- Communicate escalated customer concerns to appropriate manager when required
- Provide feedback to management and maintain open communication on concerns, suggestions, requirements etc.

**Skills Profile**:
Energized by challenges; driven to improve efficiencies, learn and grow

Proactive self-starter with a desire for accountability

Passion for delivering a consistently exceptional customer experience

Operates with the highest level of integrity

Exceptional initiative, high energy and positive attitude

Process driven with impeccable organization and prioritization abilities

Exceptional problem solving and conflict resolution skills

Impeccable follow-through and commitment to building and cultivating relationships

Establish excellent “One Dealership” relationships with other departments to help deliver on our customer promise

**Special Requirements**:

- Valid driver’s license

- Minimum High School Diploma

- Post Secondary Education Preferred

- Strong technical skills including MS Word, Excel, PowerPoint, Outlook

**Why We’re Awesome**:

- Commitment to an exceptional employee experience

- Full benefit programs & competitive compensation plans
- Employee and Family Assistance Program
- Collaborative work environment & group support

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