Service Advisor

2 weeks ago


Perth, Canada Wilson Street Auto, Fleet & Tire Full time

Greet customers and assess their vehicle service needs in a friendly and professional manner.
- Provide expert advice to customers on necessary vehicle maintenance, repairs, and services based on manufacturer recommendations and vehicle condition.
- Manage multiple customer interactions simultaneously in a fast-paced environment.
- Coordinate with the service team to ensure timely and accurate completion of services.
- Generate and manage service invoices accurately, ensuring all work completed is properly documented.
- Maintain open communication with customers throughout the service process to keep them informed of any changes or additional services needed.
- Provide outstanding customer service and handle any customer concerns or issues in a professional and positive manner.
- Ensure customer satisfaction and promote repeat business by delivering quality service.

**Skills & Qualifications**:

- Proven experience as a Service Advisor or in a similar customer-facing role, preferably in the automotive industry.
- Ability to multitask and manage a high volume of customer interactions in a fast-paced setting.
- Excellent communication skills, both verbal and written.
- Strong customer service skills with a focus on delivering exceptional experiences.
- Basic knowledge of automotive services and repairs is a plus.
- Detail-oriented with strong organizational skills.
- Ability to manage invoicing and billing processes accurately.
- Positive, professional attitude with the ability to work well in a team environment.

**Benefits**:

- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Opportunities for career advancement and professional development.
- Employee discounts on services and products.

If you are passionate about customer service, enjoy working in a fast-paced environment, and have the skills to provide expert vehicle advice, we would love to hear from you

Pay: $38,483.57-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- RRSP match

Work Location: In person


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